Monthly Archives: August 2015

Update on Level 3

8:15am Pacific — The Level 3 facility in Southern California has been back online and network traffic appears to have stabilized. We are still seeing some indications of network latency in Europe; message processing in those facilities has improved but … Continue reading

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Update on Level 3 Issues

6:00am Pacific — Power to the Level 3 facility has been at least partially restored, although network traffic may still be being affected. In an extraordinarily bad coincidence, Level 3 has also reported “multiple local provider fiber cuts caused by … Continue reading

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Level 3 Outage Affecting Datacenters

4:30am Pacific — There is a power outage with a core Level 3 facility in Southern California, that is affecting traffic to multiple datacenters across the Internet, including our own. We expect that some customers may experience delays with email … Continue reading

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MAX RM – New Schedule for Systems Maintenance

Introducing a new systems maintenance schedule for MAX RemoteManagement: As part of our continued investment to support growth, we will be implementing a new monthly maintenance window to perform essential systems maintenance and to pro-actively manage ongoing capacity expansion. The maintenance … Continue reading

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Completion of Additional Maintenance on Mail Server

11:30pm Pacific — The emergency maintenance on the mail.i-3.com server has been completed. The process included a database repair on the mail system. No messages should have been lost during this time period, and most if not all of the … Continue reading

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Further Work on Mail Server

8:00pm Pacific — Our engineers discovered another issue with the mail.i-3.com server used by a small percentage of MAX Mail customers, with the result that further emergency maintenance is being conducted this evening. During this time, which will likely endure … Continue reading

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Completion of Maintenance on Mail Server

5:30pm Pacific — The emergency maintenance on the mail.i-3.com server has been completed. The process included a verification of the relevant file system and took some time due to the large number of files. No messages should have been lost … Continue reading

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Maintenance on Mail Server

7:30am Pacific — The mail.i-3.com server, used for mail hosting by a small percentage of MAX Mail customers, has experienced a hardware failure. Our engineering team has been working on this; in the meantime the server is offline for emergency … Continue reading

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Scheduled Telephone System Maintenace Notice

We would like to inform you that we will be performing telephone system maintenance on Saturday, August 15 at 10:00pm EST / 03:00AM BST / 11:30AM ACST. During this one hour maintenance window phone calls will not be accepted. If … Continue reading

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MAX RM v6.2 is live …. A makeover for Dashboard and Client Reports

Below are the release notes for the features and enhancements included in this release, which will be available to you from August 12th. In this update we’re rolling out the latest in a series of enhancements to the Dashboard and Client reports. We’ve … Continue reading

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