Monthly Archives: September 2015

Announcing the arrival of LOGICcards – Real-time actionable insights delivered directly to your Dashboard

We’re excited to announce the arrival of LOGICcards, the world’s first RMM notification system driven by machine learning. It’s specifically designed to give MSPs and IT professionals a competitive edge, by using prescriptive analytics to quickly identify and highlight issues, … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MAX RM: Scheduled Maintenance, Saturday 10 October

We are planning to perform scheduled maintenance to MAX RemoteManagement on Saturday, 10 October, in keeping with the new systems maintenance schedule. The schedule for this maintenance is as follows: Territory Europe – 9:00pm to 1:00am BST Territory North/South America – 2:00am … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

Update on Planned Maintenance for Mail Control Panel

9:50pm Pacific – We are still undergoing our maintenance and are wrapping things up. This should be complete in the next 15 minutes. We expect the control panel, including branded sites, to be off-line for a portion of that window, and … Continue reading

Posted in MSP Mail, MSP Mail service updates

MAX RM 6.5 is live … Find devices more quickly with the new Device Search

Below are the release notes for the feature enhancements included in this release, which will be available to you from September 25th. In this update we’re introducing a brand new device search option, so you can quickly find a particular device or … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

Resolution of Deferrals at BTinternet

6:45am Pacific — BTinternet has responded and confirmed that all of our IP addresses should no longer be rate-limited.  We have not been informed by BT why the issue occurred in the first place, but are continuing to press BT … Continue reading

Posted in MSP Mail, MSP Mail service updates

Planned Maintenance for Mail Control Panel

11:15am Pacific — As part of an ongoing effort to improve our operational infrastructure, we are planning a 1-hour maintenance window for the MAX Mail control panel, beginning this Friday evening at 8 PM Pacific / 11 PM Eastern / … Continue reading

Posted in MSP Mail, MSP Mail service updates

Coming Soon: MAX RM 6.5 – A new device search and faster check-in on reboots

** Release Candidate Agent v9.12.1 was released on October 1. ** Our next release sees two of the most requested feature improvements arrive in the Dashboard: A brand new Device Search, and a much faster ‘Last Response’ time after servers and workstations … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes