Monthly Archives: September 2015

Resolution of Quarantine Release Issue

12:30am Pacific — The engineering team has determined the cause of the quarantine release issue, and has implemented a fix.  Messages previously released from quarantine should now be delivered, along with new released messages.  We apologize for any inconvenience.

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Issue With Releases from Quarantine

11:15pm Pacific — We are hearing reports of issues with releasing messages from quarantine, by which the released messages are significantly delayed or not delivered.  The engineering team will be investigating this and we will post an update here when … Continue reading

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MAX RM: Some Automated Tasks not showing following Dashboard v6.4 Release – UPDATE 3

Further to the previous notices, we have now restored all Automated Tasks for the American Territory Dashboard. We’re working on the final update to the European and Asia Pacific territories, where a small subset of Automated Tasks are not yet showing. The Automated Tasks are correctly … Continue reading

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MAX RM: Active Discovery Service Release – UPDATE

Hello – we wanted to provide an update on our MAX RM Active Discovery Service Release… We have rolled this out across most regions and you should see your Active Discovery agents starting to take this update, if they have not … Continue reading

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MAX Mail — High Connection Load at Germany Data Center – RESOLVED

8:30AM Pacific — Our engineering team has identified an unusually high volume of connections hitting some of the inbound filtering servers at our GMY2 data center.  This is slowing those servers’ responses, which may have the effect of delaying a … Continue reading

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MAX RM: Some Automated Tasks not showing following Dashboard v6.4 Release – UPDATE 2

Further to the previous notice, we have now restored all Automated Tasks for the UK Dashboard. We are currently working to restore all Automated Tasks for the US Dashboard and will perform the same update for the remaining territories shortly after. We believe around … Continue reading

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MAX RM: TeamViewer Connectivity Issue – RESOLVED

Further to the previous notice, TeamViewer has advised us that the technical issue affecting their network has been resolved. We can confirm that the Take Control service is performing normally again.

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MAX RM: TeamViewer Connectivity Issue

We wish to make you aware that our partner TeamViewer is experiencing technical problems in parts of its network. This is affecting our Take Control service which is currently not available. We are working with out partner to resolve the issue as soon … Continue reading

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MAX RM: Active Discovery Service Release

On Monday September 14, 2015 ~9pm UTC, we will be releasing an update to the Active Discovery Service of MAX RM.  This update will impact Active Discovery only (Networks Tab) and will not affect other MAX RM Services. This update … Continue reading

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MAX RM: Some Automated Tasks not showing following Dashboard v6.4 Release – UPDATE

Further to the previous notice, we have been able to restore the majority of Automated Tasks so that they now show on the Tasks Tab again in the Dashboard. A minority of Tasks do not yet show and we are continuing efforts to … Continue reading

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