Monthly Archives: November 2015

Update on Issues at Amsterdam Datacenter

10:00am Pacific / 6:00pm GMT —  The engineering team has been in the process of troubleshooting the issues at the Amsterdam datacenter, which seem primarily due to issues at the database tier.   The database issues have been  substantially mitigated, and … Continue reading

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MAXfocus RM Dashboard slowness

The MAXFocus Technology team is aware of RM dashboard slowness in the US territory this morning observed between 10:10AM and 10:30AM EST and is investigating. As of 10:40AM EST the system is performing normally.

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MAX RM: Scheduled Maintenance, Saturday 14 November

We’re planning to perform systems maintenance to MAX RemoteManagement on Saturday, 14 November, in keeping with our monthly maintenance schedule. The schedule for this maintenance work is as follows: Territory Europe – 9:00pm to 1:00am GMT Territory North/South America – 2:00am to 6:00am … Continue reading

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MAX RM: Service Release – Dashboard v6.8.2

Following the announcement of a series of small, customer-focused Dashboard releases, we’re pleased to confirm that Dashboard v6.8.2 is now live and available in all territories. Here’s the summary of today’s service release: Summary for Service Release – Service release focused on customer … Continue reading

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MAX Mail: Control panel proxy errors

6:20AM Pacific / 2:20PM GMT — Our engineering team has detected an issue affecting control panel access and is investigating.  This issue may impact the ability of some customers to log in and navigate the control panel.  Some email may … Continue reading

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MAX RM: Issue with non-English language versions of Dashboard – RESOLVED

Further to the previous post, the language issue affecting non-English versions of the MAX RM Dashboard has been resolved. All Dashboards now show the menu texts and labels in the correct language again. You may need to refresh the Dashboard to see … Continue reading

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Update: Database Load in Amsterdam Datacenter

04:45 Pacific / 12.45 GMT – The operations team has resolved the database performance issue, and is continuing to monitor the speed of the service.

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MAX RM: Issue with non-English language versions of Dashboard

The non-English MAX RM Dashboard instances are currently experiencing an issue with their local language files, causing them to display some menu texts and labels in English instead of their intended language. We’ve identified the cause of the issue and are working … Continue reading

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Update: Database Load in Amsterdam Datacenter

1120 Pacific / 1920 GMT – The mail operations team is continuing to work to remediate a database performance issue in the Amsterdam datacenter, and are working on performance improvements. In the meantime, delays in mail delivery may be experienced. Updates will be … Continue reading

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Database Load in Amsterdam Datacenter

7:45am Pacific / 3:45pm GMT — Our operations team is currently investigating high load on some of our database servers in the Amsterdam datacenter.  The load is diminishing and there may not be any customer impact, but it is possible … Continue reading

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