Monthly Archives: January 2016

MAX RM Service Release – Dashboard v6.12.4

We’re pleased to announce that another service release goes out today. In this update we have a couple of small but useful feature updates requested by our users: Set your default tab: Choose which tab in the north pane you want to … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MAX RM: Managed Antivirus service issue in European region – RESOLVED

Further to the previous post, the issue affecting the display of the Managed Antivirus tab in the Dashboard in some European countries has been resolved. A temporary hosting service issue affected this particular component of the Managed Antivirus service.

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MAX RM: Managed Antivirus service issue in European region

We’re seeing a service issue with Managed Antivirus on customer Dashboards in a number of countries in the European region. For devices running Bitdefender Managed Antivirus, the Antivirus tab in the south pane is blank. In all other respects the Managed Antivirus … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MAX RM v6.12.3 is live… enhanced Managed Online Backup becomes GA

Today, we’re pleased to announce that Agent v9.13.4 becomes generally available (GA). It means that the recent feature enhancements to Managed Online Backup can be rolled out to all devices, so you can take advantage of improvements to performance, speed and … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

SPF Check Within MAX MailProtection

As part of our ongoing efforts to help companies combat email-borne security threats, we are pleased to introduce a customizable SPF (Sender Policy Framework) check to the MAX MailProtection service. SPF is a proven methodology that can help prevent spoofed … Continue reading

Posted in MSP Mail, MSP Mail service updates

Traffic from Cuba, Iran, North Korea, Sudan, and Syria

Effective the week of January 25, 2016, the operator of the Amsterdam datacenter used for the LogicNow Mail services will be implementing network-level blocking of traffic originating from IP addresses in countries that are subject to U.S. trade and economic … Continue reading

Posted in MSP Mail, MSP Mail service updates

Resolution of Archive Index in Europe

10:00am Pacific / 6:00pm GMT – The issue affecting some of the mail archive indexes in Europe has been resolved.  While we will continue to monitor, our tests have shown normal archive search responses for the last 12 hours. Thanks … Continue reading

Posted in MSP Mail, MSP Mail service updates