Monthly Archives: January 2016

Update on Archive Index in Europe

2:30pm Pacific / 10:30pm GMT – Our operations team has been working to resolve the affected indexes within the mail archive service in Europe.  As was the case previously, all messages in the archive continue to be securely retained, and … Continue reading

Posted in MSP Mail, MSP Mail service updates

North American mail processing server

17:30 GMT / 09:30 Pacific – Our alerting systems have notified us of an issue with one outbound mail handling server within our North American datacentre. This is currently being worked on by our operations team to restore full functionality … Continue reading

Posted in MSP Mail, MSP Mail service updates | Tagged

MAX RM v6.12 is live… Enhancements to Patch Management and the Managed Online Backup Reports

We’re pleased to announce that Dashboard v6.12 is in the process of rolling out, so that all customer Dashboards will have the update by Friday, January 22nd. In this update, the Managed Online Backup reports get a major make-over. We also have an update … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

Indexing for European Archive

12:00pm Pacific / 8:00pm GMT – Our monitoring has detected an issue with some of the indexes within the mail archive service in Europe.  All messages in the archive continue to be securely retained, and customers are able to search … Continue reading

Posted in MSP Mail, MSP Mail service updates

Phones at Australia Office

The phone number for our Australian office +61 (0) 8 7123 4060 is now working. We appreciate your patience as the issue was being addressed.

Posted in MSP Remote Monitoring & Management service updates

Update on Phone System at Australia Office

As a result of the issues with the phone system in our Australian office, the Australian phone number +61 (0) 8 7123 4060 is not currently working.  However, customers can reach us via the North America number: +1 (919) 957 … Continue reading

Posted in MSP Remote Monitoring & Management service updates

Australian Office – Sales & Tech Support Phones

Our Australia office is currently experiencing issues with their phone system. If you’re a Remote Management or Mail Protection or Max Backup customer and unable to get any answer, please feel free to use the “Live Chat” option or submit … Continue reading

Posted in MSP Remote Monitoring & Management service updates

MAX RM: Service Release – Dashboard v6.11.2

Today’s Service Release contains a selection of customer service updates. It includes a performance enhancement to the Device Inventory Report, so it does a better job of handling large reports with many devices. The release is currently rolling out across the Dashboard territories. The … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

Coming Soon: MAX RM 6.12… Enhancements to Patch Management and Managed Online Backup Reports

We’re pleased to announce that we’re lining up our next Feature Release, in which we have the following two updates: Detailed patch information: Double click installed, missing, ignored and pending patches to see detailed info for the patch, and a … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MAX RM v6.11 is live… Introducing Take Control for OSX

Following yesterday’s announcement, we’re pleased to let you know that Take Control for Apple Mac workstations is in the process of rolling out, so that all Dashboards will have the update by end of day tomorrow, January 15th. Take Control for OSX gives a huge boost to Apple Mac support … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes