Monthly Archives: February 2016

MAX RM Dashboard Release… Introducing the new Executive Summary Report

We’re pleased to announce the arrival of a brand new Dashboard report in today’s release, the Executive Summary Report. This new report is designed to help you quantify and communicate the business and technical value of your services to clients … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MAX RM: Managed Antivirus ‘Scans’ tab service issue in European region – RESOLVED

Further to the previous post, the issue affecting the display of the ‘Scans’ tab for Managed Antivirus in the Dashboard in the European region has been resolved. A temporary hosting service issue affected this particular component of the Managed Antivirus service.

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MAX RM Service Release – 24 Feb

Today’s service release contains a set of customer service bug fixes. The update is currently rolling out across the territories so that it will be available to all customers by Thursday, 25th of February.

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MAX RM: Managed Antivirus ‘Scans’ tab service issue in European region

We’re seeing a service issue with the ‘Scans’ tab section of Managed Antivirus for customer Dashboards in the European region. For devices running Bitdefender Managed Antivirus, the ‘Scans’ section on the Antivirus tab in the south pane is currently not returning results. In all … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MAX ServiceDesk 2.6 Release

We are pleased to announce the release of MAX ServiceDesk 2.6, now available on all installations. Please find the release notes below. New release of MAX ServiceDesk, including Custom Fields for Customers and Customer Contacts, Search additions and Bug Fixes

Posted in MSP Service Desk, MSP Service Desk release notes

MAX RM Dashboard Release… Introducing new real-time architecture with Agent v10 (RC)

We’re pleased to announce a key milestone today with the introduction of a brand new real-time architecture that lays the foundation for future growth and real-time device communications at scale – read more about this major investment and what it means … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MAX Backup / IASO 16.2 – February Release Available for Download

The February 2016 release of MAX Backup/ IASO 16.2 was posted to the MAX download and IASO download sites overnight on February 9th/10th and is scheduled to be pushed to the Auto Update Service by February 23rd. This is the first product release of … Continue reading

Posted in Backup & Recovery, Backup & Recovery release notes