Monthly Archives: March 2016

MAX RM: Managed Antivirus False Positive (Vipre)

We’ve received a notification of a Managed Antivirus (Vipre) false positive associated with definition file version  48066. We are working to resolve this and expect a permanent fix to be released within the next thirty to sixty minutes.  

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates | Comments Off on MAX RM: Managed Antivirus False Positive (Vipre)

MAX RM Service Release, March 22nd

Today’s Dashboard release contains a set of customer service updates. The release is currently rolling out across the territories so that it will be available to all customers by Wednesday, 23rd of March. Here are the release notes for today’s update…

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes | Comments Off on MAX RM Service Release, March 22nd

Slow Processing of Inbound Mail Flow

8:45am Pacific / 11:45am Eastern —  Our engineers are currently investigating slow processing of inbound messages, particularly at the California data center.   We will post updates here as more information becomes available.

Posted in MSP Mail, MSP Mail service updates | Comments Off on Slow Processing of Inbound Mail Flow

MAX RM Scheduled Maintenance Notice

We have been notified by our data center provider that they will be performing essential systems maintenance work per the schedule below. We’ve been advised there should be minimal to no impact on our systems and services. This is a … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates | Comments Off on MAX RM Scheduled Maintenance Notice

MAX ServiceDesk Mobile

We’re pleased to announce the release of the new MAX ServiceDesk Mobile app for iOS, along with field management capabilities in ServiceDesk. The app is now available from the iOS App Store. Please find the full release notes and video introduction to the mobile app below:

Posted in MSP Service Desk, MSP Service Desk release notes | Comments Off on MAX ServiceDesk Mobile

MAX RM Service Release, March 18th

Today’s Dashboard release contains a set of customer service updates. The release is currently rolling out across the territories so that it will be available to all customers by Saturday, 19th of March. Here are the release notes for today’s update…

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes | Comments Off on MAX RM Service Release, March 18th

MAX Backup / IASO 16.3 – March Release Available for Download

The March 2016 release of MAX Backup/ IASO 16.3 was posted to the MAX download and IASO download sites overnight on March 15th/16th and is scheduled to be pushed to the Auto Update Service by March 29th. In addition to architectural and usability improvements this … Continue reading

Posted in Backup & Recovery, Backup & Recovery release notes | Comments Off on MAX Backup / IASO 16.3 – March Release Available for Download

MAX MailProtection TLS Encryption and DH Key Length

Some sending mail servers are now requiring more stringent parameters (specifically, a longer Diffie-Hellman key length) to successfully negotiate TLS connections than in the past, to deliver encrypted messages.   The result is that a small number of sending servers that … Continue reading

Posted in MSP Mail, MSP Mail service updates | Comments Off on MAX MailProtection TLS Encryption and DH Key Length

Blocking of JavaScript and Macro-Enabled Office Documents within MAX MailProtection

In recent days we have been seeing a significant increase in malware that relies on macros in Word, Excel, and other Office document files.  When the file is opened and the macro is allowed to run by the user, JavaScript code is … Continue reading

Posted in MSP Mail, MSP Mail service updates | Comments Off on Blocking of JavaScript and Macro-Enabled Office Documents within MAX MailProtection

MAX RM Service Release, March 11th

Today’s Dashboard release contains a set of customer service updates. The release is currently rolling out across the territories so that it will be available to all customers by Saturday, 12th of March. One of today’s updates is an enhancement to the recently … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes | Comments Off on MAX RM Service Release, March 11th