Monthly Archives: May 2016

MAX RM: Intermittent Access to RBM feature – RESOLVED

Further to the recent post, full service of the Remote Background Management (RBM) feature has been restored. All Dashboard and ControlNow services are now working as normal. We’re working with our datacenter partner to understand the issue and how this … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MAX RM Service Release, May 27th

We’re pleased to share that in today’s service release we’re updating the OSX Agent to version 1.5.2, which contains a set of general performance improvements. The new Agent is now generally available (GA) for downloading to all Mac workstations. Summary … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MAX RM: Intermittent Access to RM Dashboard – RESOLVED

MAX Remote Management users should no longer experience problems accessing the RM dashboard.  The network outage with Rackspace has been resolved.  RBM is still experiencing intermittent access and we are currently working to fully restore this service. NOTE:  This interruption … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MAX RM: Intermittent Access to RM Dashboard

MAX Remote Management users might experience intermittent or unavailable access to the RM dashboard due to a network outage in a Rackspace datacenter.  This outage should not impact the agent from running checks. Users can try logging into the US … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MAX Service Desk Mobile

We’re pleased to announce the release of the MAX Service Desk app for Android. The app is now available to download from Google Play New features include: Scheduling of field site visits with GPS coordination, mileage and time tracking capabilities Optionally enable location tracking for … Continue reading

Posted in MSP Remote Monitoring & Management service updates

MAX RM Release now live… New Dashboard icons, plus improvements to device onboarding and automation

We’re pleased to announce that the latest MAX Remote Management release is rolling out across the Dashboard territories, so that it will be available to all customers by Thursday, May 26th. In this release we have a trio of updates:

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MAX RM Service Release, May 24th

We’re pleased to announce a set of customer service updates in today’s Dashboard release (v6.20.3). The update is currently rolling out across the territories and will be available to all customers by tomorrow, Wednesday May 25th. Here are the release notes … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes