Monthly Archives: May 2016

I-3 server maintenance

0510 PDT / 1310 BST – Our engineers are currently troubleshooting a recurrence of the issue with the disk subsystem on the I-3 mail server, which is used for their email hosting by a small number of MAX Mail customers. … Continue reading

Posted in MSP Mail, MSP Mail service updates

Coming soon in MAX RM… New and improved Dashboard icons

We’re pleased to let you know that we’ll soon be releasing a significant MAX Remote Management update, with the introduction of a brand new set of Dashboard icons. We recognise that icons play a big part in your overall experience … Continue reading

Posted in MSP Remote Monitoring & Management service updates

Resolution of Issues With I-3 Mail Server

10:30pm Pacific / 6:30am GMT — Our engineers have completed work on recovery of the disk system for the I-3 mail server used by a small number of MAX Mail customers.  All messages previously in queue should be delivered, and … Continue reading

Posted in MSP Mail, MSP Mail service updates

Issues with I-3 Mail Server

12:45 AM Pacific / 8:45 AM GMT — Our engineers are currently troubleshooting an issue with the disk subsystem on the I-3 mail server used for their email hosting by a small number of MAX Mail customers.  It will likely … Continue reading

Posted in MSP Mail, MSP Mail service updates

MAX RM Service Release, May 19th

Today’s Dashboard release focuses on a couple of improvements to the Bitdefender-powered Managed Antivirus service. Over the next couple of days, we will be updating the Antivirus Update check for MAV Bitdefender: The existing Daily Safety Check, titled “Antivirus Update Check – Managed Antivirus … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MAX Backup / IASO 16.5 – May Release Available for Download

The May 2016 release of MAX Backup/ IASO 16.5 was posted to the MAX  download and IASO download sites on May 10th and is scheduled to be pushed to the Auto Update Service by May 24th. In addition to architectural and usability … Continue reading

Posted in Backup & Recovery, Backup & Recovery release notes

MAX RM Release… Agent Push Install for OS X

We’re pleased to announce a significant update to Active Discovery: With our latest release, you can now push the Advanced Monitoring Agent to OS X devices. The update is now available in Active Discovery for all customers. Summary for Push Install to … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MAX RM Release… First set of nearly 80 new Automated Tasks (RC) now live

We’re pleased to let you know that the latest MAX Remote Management release is rolling out across the Dashboard territories, so that it will be available to all customers by Friday, May 13th. In today’s update we’re introducing 32 new Automated Tasks, together … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

Coming soon: MAX RM Release… First set of nearly 80 new Automated Tasks (RC)

We’re pleased to announce a major update to the MAX RM Dashboard, with the addition of 32 brand new Automated Tasks. And this is just the beginning: We have a total of nearly 80 new tasks lined up for release in the weeks … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

Resolution of Networking Issue

10:30am Pacific / 6:30pm GMT – The networking issue within the Amsterdam datacenter has been largely resolved, and our engineers have updated the routing within that datacenter to circumvent any remaining issues.  Our monitoring shows that message processing has returned … Continue reading

Posted in MSP Mail, MSP Mail service updates