Monthly Archives: May 2016

Networking Issue at Amsterdam Datacenter

10:00am Pacific / 6:00pm GMT – Our monitoring has detected a networking issue within the Amsterdam datacenter that may be impacting message processing within that facility.  That datacenter is used primarily for backup (lower MX priority) traffic, but some primary … Continue reading

Posted in MSP Mail, MSP Mail service updates

MAX Service Desk 2.7 Release

We are are pleased to announce the release of MAX Service Desk 2.7, which is currently rolling out across all installations and will be available to all customers by Thursday 12th May. The release includes the following: New Features Multiple … Continue reading

Posted in MSP Service Desk, MSP Service Desk release notes

MAX RM Scheduled Maintenance, Saturday 14th May

We’re planning to perform systems maintenance to MAX Remote Management on Saturday, 14th May. The schedule for this maintenance work is as follows: Territory Europe – 8:00pm to 12:00am GMT Territory North/South America – 2:00am to 6:00am EDT Territory Asia Pacific – 9:00pm to … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MAX RM: Managed AV Policies not showing: Resolved

We’re pleased to confirm that the issue with the MAV protection policies has now been resolved in full and is testing successfully on all global territories. Many thanks for your patience.  

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MAX RM: Managed AV Policies not showing

We have received reports that Managed AV Protection Policies may not be visible to Dashboard Users. Antivirus will continue to perform as normal – it is just the ability to view and edit policy data on the Dashboard that is … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MAX RM Service Release, May 5th

Today’s Dashboard release focuses on a couple of customer service updates and introduces a new RC Agent, v10.2.1. The release is currently rolling out and will be available to all customers by start of the business day tomorrow, Friday May 6th.

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MAX RM Release… Bulk Delete Tasks now live

We’re pleased to let you know that the latest MAX Remote Management release is rolling out across the Dashboard territories, so that it will be available to all customers by Wednesday, May 4th. In today’s update we’re enhancing Automated Tasks with a new Bulk … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

Coming Soon: MAX RM Release… Introducing Bulk Delete Tasks

We’re pleased to announce a set of customer service updates in today’s Dashboard release (v6.19.1), along with the introduction of a new ‘Bulk Delete Tasks’ feature, to help you better manage scripts and automation tasks across your Dashboard. 

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes