Monthly Archives: June 2016

Office 365 (Exchange Online Protection) routing issues – Update

1930BST / 1330 Pacific – The issues being experienced by Microsoft customers, using the Exchange online protection service have improved, and connectivity to/from their service has drastically improved. The latest update from Microsoft states:   Current Status: We’ve completed the … Continue reading

Posted in MSP Mail

Office 365 (Exchange Online Protection) routing issues

1715 BST / 0915 PST We are aware of ongoing issues with the Microsoft office 365, exchange online component. All mail inbound to this service, from all destinations, is being refused by an issue with their infrastructure. This issue is … Continue reading

Posted in MSP Mail

MAX Service Desk Mobile (iOS 1.2)

We’re excited to announce that an updated version of the MAX Service Desk Mobile app has been release for iOS and is now available to download from the App Store. Summary of new features Multilingual support (French, Spanish, German, Dutch, Swedish, Italian, … Continue reading

Posted in MSP Remote Monitoring & Management service updates

MAX RM Service Release, June 29th

Today’s Dashboard release addresses a set of customer service requests. The update is currently rolling out across the territories and will be available to all customers by Thursday, June 30th. Here are the release notes for today’s update…

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MAX RM – Scheduled Maintenance to Managed Online Backup, June 29th

We wish to make you aware that we’ll be performing essential systems maintenance to Managed Online Backup in MAX RM that will result in limited downtime to the Managed Online Backup service. The maintenance window for the work is as … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MAX RM Service Release, June 28th

We’re pleased to announce a couple of customer service updates in today’s Dashboard release (v6.23.1). The update is currently rolling out across the territories and will be available to all customers on Tuesday, June 28th. Here are the release notes for today’s update…

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MAX RM Release, June 23rd – New RC Agent now available

In today’s Dashboard release, we’re pleased to announce the availability of a new Release Candidate Agent, v10.3.3 RC. The new agent adds support for ‘Arcserve UDP v6’ to the Backup Check and ‘Kaspersky Endpoint Security v10’ to the Antivirus Check. It … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MAX RM Service Release, June 21st

We’re pleased to announce a set of customer service updates in today’s Dashboard release (v6.22.4). The update is currently rolling out across the territories and will be available to all customers by tomorrow, Wednesday June 22nd. Here are the release notes for today’s … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MAX Service Desk 2.7.1 Release

We are are pleased to announce the release of MAX Service Desk 2.7.1, which is currently rolling out across all installations and will be available to all customers by Thursday 23rd June. The release includes the following: New Features Contract … Continue reading

Posted in MSP Service Desk, MSP Service Desk release notes

Coming soon in MAX RM… New Product Navigator with Single-Sign-On

New Single Sign-On and Product Navigator streamline switching between products. We’re dedicated to making improvements that continue to simplify things for you. Today, we’re announcing two upcoming features that will help with just that: Single-Sign-On (SSO) and the new Product Navigator. With … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes