Monthly Archives: June 2016

MAX RM – Domain change for Agent download – Firewall whitelist update may be required

To provide consistent, highly available and high speed downloads of the Agent and other supporting software, LOGICnow makes use of Amazon CloudFront to provide multiple geographically located download addresses, listed below. If you are whitelisting internet access by domain, then … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates | Comments Off on MAX RM – Domain change for Agent download – Firewall whitelist update may be required

MAX RM Release… Introducing the all new MAX RM Mobile Apps

Today, we’re pleased to announce brand new mobile apps for MAX Remote Management: One for Android, and one for iOS. Now you can monitor your clients on the go, and respond more quickly to issues as they arise. What does … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes | Comments Off on MAX RM Release… Introducing the all new MAX RM Mobile Apps

MAX RM Release… Next set of 28 new Automated Tasks (RC) now live

We’re pleased to announce that further to our update a few weeks ago, we’re now ready with the next set of Automated Tasks, bringing the total up to 60 new tasks. The new scripts expand the tool set available at your disposal … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes | Comments Off on MAX RM Release… Next set of 28 new Automated Tasks (RC) now live

MAX RM Service Release, June 14th

We’re pleased to announce a set of customer service updates in today’s Dashboard release (v6.22.2). The update is currently rolling out across the territories and will be available to all customers by tomorrow, Wednesday June 15th. The release notes below also cover the v6.22.1 … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes | Comments Off on MAX RM Service Release, June 14th

MAX Backup / IASO 16.6 – June Release Available for Download

The June 2016 release of MAX Backup/ IASO 16.6 was posted to the MAX  download and IASO download sites on June 14th and is scheduled to be pushed to the Auto Update Service by June 28th. In addition to general architectural, usability … Continue reading

Posted in Backup & Recovery, Backup & Recovery release notes | Comments Off on MAX Backup / IASO 16.6 – June Release Available for Download

MAX RM Scheduled Maintenance, Saturday 11th June

We’re planning to perform systems maintenance to MAX Remote Management on Saturday, 11th June. The schedule for this maintenance work is as follows: Territory Europe – 8:00pm to 12:00am GMT Territory North/South America – 2:00am to 6:00am EDT Territory Asia Pacific – 9:00pm to … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates | Comments Off on MAX RM Scheduled Maintenance, Saturday 11th June

MAX RM Release… Update to Managed Online Backup

In today’s release, we’re pleased to announce an upgrade to Managed Online Backup so that it uses the latest MAX Backup version (v16.5). This newer version benefits from general performance improvements and adds support for the following two feature enhancements in Backup Manager: Exchange Granular … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes | Comments Off on MAX RM Release… Update to Managed Online Backup

MAX RM: Dashboard performance issue in German region – RESOLVED

Further to the previous post, the performance issue affecting the MAX RM Dashboard in Germany has been resolved. We’re continuing to investigate the cause of the issue and will take the necessary follow-up action to ensure the problem doesn’t re-occur.  

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates | Comments Off on MAX RM: Dashboard performance issue in German region – RESOLVED

MAX RM: Dashboard performance issue in German region

We’re investigating a performance issue affecting the MAX Remote Management Dashboard in the German territory. Users may experience slowness using the Dashboard or have trouble logging in. We’re working to resolve the issue as quickly as possible and will update you … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates | Comments Off on MAX RM: Dashboard performance issue in German region

MAX RM Service Release, June 2nd

We’re pleased to announce a couple of customer service updates in today’s Dashboard release (v6.21.3). The update is currently rolling out across the territories and will be available to all customers by tomorrow, Friday June 3rd. Here are the release notes for today’s … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes | Comments Off on MAX RM Service Release, June 2nd