Monthly Archives: July 2016

MAX RM Release… 60 New Automated Tasks Are Now GA

We’re pleased to announce that the 60 Automated Tasks we added over the past few weeks are now Generally Available with the release of our new GA Agent, v10.3.5. The update is currently rolling out across the Dashboard territories so that … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

Changes to Technical Support email address

Later today the LOGICnow Technical Support team will be making the necessary changes to transition the support email address from support@logicnow.com to msptechsupport@solarwinds.com. Once this change is made all emails sent by the Tech Support team will be sent from … Continue reading

Posted in Backup & Recovery, Backup & Recovery service updates, MSP Mail, MSP Mail service updates, MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk service updates

Releasing Today: Mac-MSP v2.6.2 featuring Risk Intelligence

Today we are excited to bring you another step in our commitment to being the best ITSM solution for supporting the Mac: Mac-MSP 2.6.2 bundled with MAX Remote Management.No doubt by now you have heard of our awesome MAX Risk Intelligence … Continue reading

Posted in MSP Remote Monitoring & Management release notes

MAX Service Desk Mobile (iOS 1.2.1)

Today we are pleased to announce the release of an updated version of MAX Service Desk Mobile for iOS and it is now available to download from the App Store. Summary of new features Support for Two Factor Authentication (2FA) Support for … Continue reading

Posted in MSP Remote Monitoring & Management service updates

MAX RM: Single Sign On being released to UK

We are delighted to confirm that we are planning to release SSO and the new Product Navigator tonight in the UK. As stated earlier, please continue to use the dashboard URLs that you use today, but be reminded that after … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

Now Released: MAX RM Release…Web Protection Release Candidate (RC)

We’re pleased to announce an update to the Web Protection product has been released! This new release includes several improvements: New Windows System Tray and Notifications End-user System Tray application provides users greater understanding of blocked network traffic Improved Block … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

Datacenter Migration for the MAX Mail Service

Please be advised that we will be migrating the inbound mail flow for the MAX MailProtection service from our existing datacenter in Amsterdam (Softlayer) to a new datacenter (Equinix), also in Amsterdam.  The purpose of the migration is to improve our … Continue reading

Posted in MSP Mail, MSP Mail service updates

MAX RM Scheduled Maintenance for EU and UK territories

Our datacenter vendor has scheduled upcoming maintenance activities which may briefly affect network connectivity to the MAX Remote Management product for the EU and UK territories. Although these maintenance activities are considered low-impact, some brief interruptions may be experienced. Thank … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MAX RM – COMING SOON: Single Sign On & Product Navigator

As we move towards rolling out our SSO / Navigator Service announced here, we’d like to take a moment to remind you that all Dashboard login attempts will be re-directed to https://www.navigatorlogin.com Visit the https://www.navigatorlogin.com domain now. It is live … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MAX RM: Reported Connectivity issues – Resolved

Hello, All indicators are that the earlier reported connectivity problem has been resolved and internet traffic is returning to normal. We are continuing to monitor the situation and will provide further feedback where necessary.

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates