Later today the LOGICnow Technical Support team will be making the necessary changes to transition the support email address from firstname.lastname@example.org to email@example.com. Once this change is made all emails sent by the Tech Support team will be sent from firstname.lastname@example.org with a MIME FROM name of Solarwinds MSP Support. If you have an open case with us you can still reply email@example.com and your email will be routed to the appropriate case, however, please note that effective October 1, 2016 this email address will no longer work. Therefore we recommend you update your contacts database at your earliest convenience.
We also recommend that you add firstname.lastname@example.org to your whitelist to prevent important emails about your case from going to spam.