Monthly Archives: July 2016

MAX RM: Reported Connectivity issues

We have received reports of intermittent connection problems between clients & agents and our infrastructure The primary cause of this is an ongoing ISP outage. Most affected areas are in the Liverpool, Manchester, and Leeds areas. As soon as any … Continue reading

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COMING SOON: MAX RM Release…Web Protection Release Candidate (RC)

We’re pleased to announce an update to the Web Protection product will be released soon. This new release will include several improvements: New Windows System Tray and Notifications End-user System Tray application provides users greater understanding of blocked network traffic … Continue reading

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MAX RM Scheduled Maintenance for APAC territory

Our datacenter vendor has scheduled upcoming maintenance activities which may briefly affect network connectivity to the MAX Remote Management product for the APAC territory. Although these maintenance activities are considered low-impact, some brief interruptions may be experienced. Thank you for … Continue reading

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MAX RM Release… Create powerful custom scripts with the all-new ‘Automation Manager’

Today, we’re pleased to announce the release of ‘Automation Manager’, a brand new tool in MAX RM that’s designed to let you customise and extend the Dashboard’s automation capabilities to exactly match your technical and business needs.

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Active Discovery Release: Agent Push Install Pre-Checks Flow

We’re pleased to announce that our latest update to Active Discovery will be released soon and will include improvements to the Advanced Monitoring Agent Push Installation functionality. With this release, we’ll be introducing an entirely new Push Install flow that … Continue reading

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MAX RM Service Release, July 13th

Today’s Dashboard release addresses a set of customer service requests, including updates to several icons to make them easier to distinguish for users who are colour blind. Here are a couple of screenshots highlighting the change…

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MAX RM: Managed Antivirus (Bitdefender) Scheduled Maintenance

On Wednesday 13th July / Thursday 14th July, we will be performing scheduled maintenance on the Managed Antivirus, Bitdefender service. No other areas of MAX RM will be impacted other than MAV Bitdefender.  Please note your Bitdefender endpoint will continue to function as … Continue reading

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MAX Mail: Control panel performance problems (UPDATE)

9:15AM PST /  4:15PM UTC — Our engineering team identified and addressed the issue impacting our control panel, and normal functionality has been restored. We apologize for any inconvenience this may have caused, and thank you for your patience as … Continue reading

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MAX Mail: Control panel performance problems

8:00AM PST /  3:00PM UTC: The MAX Mail control panel is currently experiencing performance issues which our team has traced to communication problems with one of our database servers.  The interface may be slow or unresponsive during this time.  We … Continue reading

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Coming Soon: MAX RM Release… Create powerful custom scripts with the all-new ‘Automation Manager’

We’re pleased to announce that we’ll soon be introducing a brand new tool in MAX RM called Automation Manager. With Automation Manager, your technicians can create powerful custom scripts that can be used for Automated Tasks and Script Checks, without the need … Continue reading

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