Monthly Archives: August 2016

MAX Mail: North American Archive Issues

7:30AM Pacific — Searches against the North American Archive within MAX Mail are currently experiencing issues. Searches against the Archive may return no responses. The MAX Mail technology team is currently investigating. Thank you for your patience as we work … Continue reading

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MAX RM Scheduled Maintenance, Saturday 27th August (Reminder)

As previously announced, we’re planning to perform essential systems maintenance to MAX Remote Management on Saturday, 27th August. As is our normal practice, the work will be performed out of office hours for each region. The maintenance schedule is as follows: UK … Continue reading

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ControlNow Database Maintenance, US Territory, Monday 29 August

The ControlNow Technology Team will be performing scheduled database maintenance activity for the US territory on Monday, 29 August at 04:00 AM EDT (08:00 AM UTC). This maintenance will only impact US territory users, and should be complete within 30 minutes. ControlNow users in … Continue reading

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MAX RM Service Release, August 19th

In today’s Dashboard update, we’re pleased to announce two more Automated Tasks, offering you the ability to remotely enable and disable a machine’s USB ports. We also have an update to the RC Agent, laying the groundwork for a future enhancement … Continue reading

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MAX RM Scheduled Maintenance, Saturday 27th August

We’re planning to perform essential systems maintenance to MAX Remote Management on Saturday, 27th August. As is our normal practice, the work will be performed out of office hours for each region. The maintenance schedule is as follows: UK & Europe – … Continue reading

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MAX Service Desk 2.8 Release

MAX Service Desk 2.8 is currently rolling out across all installations and will be available to all customers by Friday 19th August. The release includes the following: New Features Ticket attachment management – manage all ticket attachments in a single … Continue reading

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MAX RM: Single Sign On being released to US

We are delighted to confirm that we are planning to release SSO and the new Product Navigator on Wednesday, August 17th. As stated earlier, please continue to use the dashboard URLs that you use today, but be reminded that after … Continue reading

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MAX RM: Managed Antivirus Scheduled Maintenance 10pm EDT for US

We will be performing scheduled maintenance on the Managed Antivirus Bitdefender service for MAX RM on Friday, August 12 at 10pm EDT.   The service may experience connectivity issues for a short period (~10 minutes) and will only impact the US … Continue reading

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MAX RM Service Release, August 12th

We’re pleased to announce two new Automated Tasks in today’s Dashboard update, along with the ability to include your own description text with any scripts you add to the Dashboard, so it’s clearer to your users what your custom Script Checks and Automated Tasks are for. … Continue reading

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MAX RM: Managed Antivirus not loading in US region – RESOLVED

The issue reported earlier with the Managed Antivirus Service for Bitdefender has now been resolved.  This impacted the US region only.  During this outage, all Bitdefender endpoints were still operating as expected (able to perform scans and definition updates).  We … Continue reading

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