Monthly Archives: September 2016

MAX RM Service Release, September 30th

Today’s Dashboard release contains a set of customer service updates. The release is now live across the territories and available to all customers. Here are the release notes for today’s update…

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MAX RM: TeamViewer / Take Control Service Issue – RESOLVED

Further to the previous post, the service issue affecting TeamViewer has been resolved. The integrated TeamViewer and Take Control services in MAX Remote Management are working as normal again. Thank you for your patience while our partner worked to address and resolve the … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MAX RM: TeamViewer / Take Control Service Issue

We’re experiencing a service issue with TeamViewer that is affecting its service and that of Take Control in the MAX RM Dashboard. We’re working with our partner to resolve the issue and will post an update as soon as we … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

Now Released: MAX RM…Web Protection (GA)

We’re pleased to announce that we have upgraded the new Web Protection feature to  Generally Available (GA). It means that you can start to roll the new and improved Web Protection service out to customers, adding a crucial layer of protection to endpoint devices. With … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

Service Improvements: MAX Mail Archive

On Saturday, October 8th, at 4:00pm Pacific, our engineering team will be rolling out planned improvements to the MAX Mail Archive service.  This maintenance window is expected to last approximately four hours or less.  During this period, customers may see … Continue reading

Posted in MSP Mail, MSP Mail service updates

Coming Soon to MAX RM… New Web Protection turns GA

We’re pleased to announce that we’ll shortly be upgrading the new Web Protection feature currently in RC to become Generally Available (GA). It means that you can start to roll the new and improved Web Protection service out to customers, adding a crucial layer … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MAX RM: Dashboard service issue affecting the UK – RESOLVED

The service issue affecting the MAX RM Dashboard in the UK territory is now resolved. We’re working with our hosting partner to understand the cause of the issue and will take follow-up action as required to avoid the issue in the future.

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates