Monthly Archives: September 2016

MAX Mail EMEA Archive Update

11:20EDT/08:20PDT/15:20UTC: The MAX Mail technology team has identified and resolved an issue with the EMEA Archive which resulted in unreliable functionality of archive search. As of 18:00EDT/15:00PDT/22:00UTC yesterday (21 September 2016), EMEA Archive search functionality should be fully restored. We … Continue reading

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MAX Mail EMEA Archive Update

The MAX Mail technology team has continued to work on issues related to EMEA archive searching. After several changes, test cases are returning better results, while Root Cause Analysis continues. Thank you for your patience as we continue to work … Continue reading

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MAX RM: Local Profile issues with MAV Bitdefender – RESOLVED

Bitdefender has fixed the issue with local profiles and has released a signature update.  Please ensure your MAV machines take a definition update and that your definition version is at 37607 for 64-bit machines and 37625 for 32-bit machines. When … Continue reading

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Archive issues in EMEA

The MAX Mail technology team is aware that some searches for archived messages in the EMEA region are not including recent messages (since 25 August) in the search results.   We are investigating and will update this thread at 17:00EDT today with additional information. Thank … Continue reading

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MAX RM: Local Profile issues with MAV Bitdefender – UPDATE

Bitdefender has identified the issue with local profiles and has a fix in hand.  The fix is expected to release today via the update server.  We will post more information here as we receive it from Bitdefender.

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MAX RM: Local Profile issues with MAV Bitdefender

We’re investigating reports that Bitdefender-powered Managed Antivirus is causing an issue which prevents users from logging into their local profiles. The issue has been raised with Bitdefender as a priority and we’re working with our partner to resolve the problem … Continue reading

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Coming soon to MAX RM… A new Take Control Viewer and Host (RC)

We are delighted to announce that as of Agent 10.5.0 (RC) and later, we’ll be introducing an updated version of Take Control. This new version is designed to be more reliable and responsive, and it will allow us to add … Continue reading

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MAX RM Release… Faster Server Overdue Alerts, Task for ‘Wake on LAN’

Further to our ‘Coming Soon‘ post the other day, we’re pleased to announce the release of several feature enhancements in MAX Remote Management. The update is currently rolling out across the territories and will be available to all customers by Tuesday, September 20th. Here’s … Continue reading

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MAX RM Scheduled Maintenance, Saturday 17th September

We’re planning to perform systems maintenance to MAX Remote Management on Saturday, 17th September. As is our normal practice, the work will be performed out of office hours for each region. The maintenance schedule is as follows: UK & Europe – 9:00pm to … Continue reading

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MAX Backup / IASO Online Backup: Scheduled Maintenance, Wednesday 14th September

Planned Outage: September 14 Today Wed September 14 at 20:00 PDT (see this in your own time) we will be performing maintenance on the Cloud Management infrastructure of MAX Backup / IASO Online Backup. Which services are affected: The Backup … Continue reading

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