Monthly Archives: October 2016

MSP RMM: SSO temporarily disabled in Australian region – RESOLVED

The issue impacting SSO logins with our Australian MSP RMM dashboard has been resolved.  Single Sign On is now enabled for the Australian region.  We apologize for the inconvenience.

Posted in MSP Remote Monitoring & Management service updates

MSP RMM:  SSO temporarily disabled in Australian region

We are experiencing intermittent issues logging in to the MSP RMM dashboard in our Australian region.  We have temporarily disabled Single Sign On to work around this issue.  This will cause our product navigator to be unavailable.  You will still … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MSP RMM Release… Enhancements to Take Control

We’re pleased to confirm that Dashboard 6.32 and Agent 10.5.3 are currently in the process of rolling out across the territories so that they will be live by start of the working day tomorrow, Thursday 27th. With this release we have a new Release … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP RMM Service Release, October 26th

Today’s Dashboard service release includes a little update to the Summary tab, where we’re updating the order of the Supported Features section to be alphabetically sorted. We’re also putting out a fix to the XML and SQL Data Dump reports to ensure … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP RMM: Web Protection Possible Slow Browsing – US/Americas

The US/Americas Web Protection end users may be experiencing slower than expected performance at the moment. We are actively investigating and will update the Status Blog as more information is available.

Posted in MSP Remote Monitoring & Management service updates

Coming Soon to MAX RM… Next set of Take Control Enhancements

In our next major release, we’re delighted to announce a set of feature enhancements to the updated Take Control service. This follows on the heels of our announcement to continue support for the TeamViewer-based version of Take Control, alongside the … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP RMM Update on 10.5 RC agent: Choose your Take Control version!

We’re delighted to announce a change of approach to our Take Control feature, based on recent customer feedback: We’re going to extend the Release Candidate (RC) period and now plan to keep the TeamViewer option for Take Control. This means … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP Mail – Updates to Journaling Infrastructure

We are pleased to announce significant improvements to the journaling system used for our archive service.  In some cases, existing archive customers will be required to make minor configuration changes to their existing journaling configuration, so please read this notice … Continue reading

Posted in MSP Mail, MSP Mail service updates

MSP RMM Service Release, October 20th

Today’s Dashboard release contains an update to two of the Dashboard API calls, as mentioned the other day. We’re adding two additional fields, ‘Description’ and ‘Username’ to these two API calls,   list_devices_at_client list_device_monitoring_details Here’s a snippet of the updated XML file:

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP RMM: Web Protection Outage – US/Americas Only – RESOLVED

This outage is now resolved. The Web Protection services have been scaled up and normal operation has resumed. Thank you for your patience. *********************************************************************** The Web Protection product will sustain a expected 2-hour outage starting 2:30 PM (US Eastern) and … Continue reading

Posted in MSP Remote Monitoring & Management service updates