Monthly Archives: November 2016

MSP RMM Service Release, November 30th

Today’s Dashboard release contains a set of customer service updates – see the release notes below for details. The update is currently rolling out across the territories and will be available to all customers by Thursday, December 1st. Here’s the summary for … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP RMM: Outage with Services tab in US region – RESOLVED

Further to our previous post, the issue impacting the Services tab in MSP RMM has been resolved.  This was impacting the US region only.  We apologize for the inconvenience.

Posted in MSP Remote Monitoring & Management service updates

MSP RMM: Outage with Services tab in US region

We are experiencing an issue with the Services tab of MSP RMM in our US region.  We are working to resolve this issue and will provide further updates when available.  This issue only impacts the Services tab.  All other areas … Continue reading

Posted in MSP Remote Monitoring & Management service updates

MSP RMM Scheduled Maintenance, 26th November

We’re planning to perform systems maintenance to MSP Remote Monitoring & Management on Saturday, 26th November. The work will only impact the Asia-Pacific region, other areas are not affected. As is our normal practice, the work will be performed out of office hours … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MSP RMM Release… New Status Notification Emails for Managed Online Backup

**UPDATE: We’ve now enabled this feature for all Dashboard territories, so customers worldwide can start to receive the Backup Status emails from November 29th onward.** We’re pleased to announce that in follow up to our recent post, we’ve started to … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

Tech Support: Telephone System: Resolved

We have managed to resolve the partial telephone outage. It is now possible to call our Technical Support team via telephone. Thanks for your patience and our apologies for any inconvenience caused.  

Posted in Backup & Recovery, Backup & Recovery service updates, MSP Mail, MSP Mail service updates, MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates, MSP Service Desk, Risk Intelligence, Risk Intelligence service updates

Tech Support: Telephone System

We are currently experiencing a partial phone system outage that is impacting our Technical Support service.  At this time it is not possible to connect to Techncial Support via the phone. We are working on this with every priority and … Continue reading

Posted in Backup & Recovery, Backup & Recovery service updates, MSP Mail, MSP Mail service updates, MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk service updates, Risk Intelligence, Risk Intelligence service updates