Monthly Archives: November 2016

MSP Service Desk: Performance Issue In European Region

We’re investigating a performance issue affecting MSP Service Desk, making it slow to log in and open tickets. This is affecting customers in Europe, other regions are not affected. We’re working to resolve the issue as soon as possible and will post … Continue reading

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MSP RMM Release… Bulk Move Devices Between Sites

Today, we’re pleased to announce that we’re adding the ability for you to bulk move devices between sites in the RMM Dashboard. This has been a much-requested feature, so we’re particularly pleased we’re able to add this and help you … Continue reading

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MSP Backup & Recovery 16.11 – November Maintenance Release Scheduled

A November 2016 maintenance release of SolarWinds MSP Backup & Recovery 16.11 is scheduled to be posted to the download site and pushed to the Auto Update Service on November 24th. Version 16.11 is a maintenance release and includes various fixes and performance … Continue reading

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MSP RMM – Dashboard Login issue – EU Territories: Resolved

The issue which had impacted the ability to access the Dashboard in the EU territories has been resolved. Thanks for your patience. Our apologies for any inconvenience caused.

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MSP RMM – Dashboard Login issue – EU Territories

We’re experiencing an issue that is likely affecting RMM Dashboard access for some European customers. We’re investigating the problem and working on it with every priority. We’ll post a further update as soon as we have more information.

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MSP RMM: Web Protection – US/Americas Outage -RESOLVED

We are experiencing an outage with Web Protection starting 4:15 PM (EST) today. We are actively working on the resolution and will post updates as they are available. This service resumed normal operations at 4:50 PM (EST). Sorry for the … Continue reading

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MSP Risk Intelligence – Outage – RESOLVED

Starting 1:00 PM (US EST) on 16-November-2016 through 4:00 PM (US EST) MSP Risk Intelligence reporting system experienced an outage. The outage is now resolved. SolarWinds MSP RMM On-premise and Cloud, as well as the standalone MSP Risk Intelligence system, were … Continue reading

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MSP RMM Release…Choose Your Take Control Engine

We’re delighted to confirm that we’re in the process of rolling out our next major Dashboard release, which is all about Take Control enhancements. In this release you’ll be able to select which engine you use for Take Control: the … Continue reading

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MSP Backup & Recovery Scheduled Maintenance, Sunday 20th November

We’ve been notified by our hosting partner that they’ll be performing essential maintenance to their systems on Sunday, 20th November. This work will impact the MSP Backup & Recovery service in the European region. Other regions are not affected. The maintenance schedule is as follows: Europe – … Continue reading

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MSP RMM: Intermittent issues with MAV (Bitdefender) in Europe region – RESOLVED

Further to the previous post, the issue affecting the Antivirus tab for the Bitdefender-powered Managed Antivirus service has now been resolved. We’re working with our hosting provider to understand the cause of the issue and to ensure it doesn’t happen again. … Continue reading

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