Monthly Archives: December 2016

Technical Support – Telephone connectivity issues – RESOLVED

We have now received confirmation from our Telephony engineers that full phone service has been restored. Global MSP Technical Support is now able to receive telephone calls as usual. The issue was identified as a connectivity issue, where the connection … Continue reading

Posted in MSP Remote Monitoring & Management service updates | Tagged

Technical Support – Telephone connectivity issues

We are currently experiencing a phone system outage that is impacting inbound calls to our Technical Support service.  At this time it is not possible to connect to Technical Support via the phone. We are working on this with the … Continue reading

Posted in MSP Remote Monitoring & Management service updates | Tagged

MSP RMM Release… Mobile Apps Now Support MSP Anywhere Take Control

In follow-up to our recent post, we’re pleased to announce that MSP Anywhere-powered Take Control is now available with the MSP Remote Monitoring & Management mobile apps. It means you can run Take Control sessions directly from your phone or tablet for any … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP RMM: False positive (VIPRE) RESOLVED

We’ve had reports of False Positive alerts being reported by Managed AV clients using the Vipre AV engine. It looks as though this problem has been introduced in Definition 54638. Our engineers have released a fix for this in Definition … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MSP RMM Service Release… Update to Take Control Viewer

We’re pleased to let you know that we’ve released an update to the Take Control ‘viewer’ module, so it will run TeamViewer’s latest version, TeamViewer v12. This is in preparation for a v12 update to the Take Control ‘host’ component for TeamViewer in … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP RMM…Active Discovery Intermittent Service Interruption – RESOLVED

Further to our previous post, the intermittent issues we were seeing with Active Discovery in the Americas have been resolved.  We apologize for this inconvenience.

Posted in MSP Remote Monitoring & Management service updates

MSP RMM…Active Discovery Intermittent Service Interruption

MSP RMM Active Discovery is experiencing intermittent interruptions in the Americas region.  We are actively working to correct this issue.  You may experience slow performance when trying to access the Networks tab.  We apologize for the inconvenience and will post when this is … Continue reading

Posted in MSP Remote Monitoring & Management service updates