Monthly Archives: December 2016

MSP RMM:  Intermittent access to Web Protection in Americas region – RESOLVED

Further to our previous post, the issue impacting Web Protection in the Americas region has been resolved.  We are continuing to work with Amazon on root cause and future prevention.  Thank you for your patience.

Posted in MSP Remote Monitoring & Management service updates

MSP RMM:  Intermittent access to Web Protection in Americas region

Web Protection is experiencing intermittent outages in the Americas region.  We are actively working to correct this issue.  You may experience slow performance when trying to access the Web tab.  We apologize for the inconvenience and will post when this … Continue reading

Posted in MSP Remote Monitoring & Management service updates

MSP RMM Service Release… Web Protection

We are pleased to announce a service release update to the Web Protection product. This release is intended to reduce the “Installation Failed – Network Capture Not Started” and the Backup & Recovery (MOB) IP address blocking errors some RMM … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP RMM Service Release, December 12th

We’re pleased to confirm that we’ve released Windows Agent 10.5.6 RC to all territories, in follow-up to last week’s Dashboard 6.35 release. It includes updates to ‘Symantec Endpoint Protection’ and ‘Kaspersky Anti-Virus’ in the Dashboard’s Antivirus Update Check – see below for … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP RMM Release… Take Control Enhancements GA, Faster Server Overdue Alerts GA, Latest Mac Agent GA, and More

We’re pleased to confirm the latest Dashboard release is rolling out across the territories, and will be available to all customers by Thursday tomorrow. In today’s update, a whole line-up of great feature enhancements becomes generally available (GA): Enhanced Take Control … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP RMM Scheduled Maintenance, December 10th

We’re planning to perform systems maintenance to MSP Remote Monitoring & Management on Saturday, 10th December. The work will only impact the ‘Remote Background Management’ feature in the RMM Dashboard in the North and South America region. Other features and regions are not affected. … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

Coming Soon to MSP RMM… Take Control Enhancements GA, Faster Server Overdue Alerts GA, Latest Mac Agent GA, and More

We’re delighted to let you know that we’re putting the finishing touches on our next Dashboard update. In this upcoming release we’ll be making several recent feature enhancements generally available (GA) – here’s the list of new functionality: Enhanced Take Control with engine selection: … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP RMM Release… MSP Risk Intelligence

Today, we’re pleased to announce an improvement to the Data Breach Risk Scan Report. It is now possible to filter the unprotected data details by type. Often we are faced with a large set of data that becomes difficult to … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes