Monthly Archives: January 2017

Coming soon to MSP RMM: Schedule Patch Management’s Vulnerability Scan, Automatically Reprocess Failed Patches

We’re delighted to announce two significant enhancements to Patch Management in the upcoming Dashboard and Agent Release. Very soon, you’ll be able to instruct Patch Management to automatically re-try failed patches, and you’ll be able to schedule the Vulnerability Scan … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP RMM:  Managed Antivirus (Bitdefender) – new installation failures – RESOLVED

Further to our previous post, the intermittent download failures for new Bitdefender installations have now been resolved.  Installations that were attempted earlier should try to re-download the engine and self-heal.  For faster resolution on machines in this state, you can … Continue reading

Posted in MSP Remote Monitoring & Management service updates

MSP RMM: Managed Antivirus (Bitdefender) – new installation failures

We have identified an issue causing intermittent download failures with new Bitdefender installations.  We are working to resolve this issue immediately.  Existing installations and upgrades are not impacted.  

Posted in MSP Remote Monitoring & Management service updates

MSP RMM: Managed Antivirus (Bitdefender) Outage – US/Americas Only – RESOLVED

Further to our previous post, the outage with Managed Antivirus (Bitdefender) has now been fully resolved.  It has been loading intermittently throughout the day.  Endpoints remained protected during this time, however the dashboard was not able to accurately display the … Continue reading

Posted in MSP Remote Monitoring & Management service updates

MSP RMM: Managed Antivirus (Bitdefender) Outage – US/Americas Only

We are currently experiencing an issue trying to load the Antivirus tab in the South pane.  This also impacts loading Bitdefender policies and reports.  No other services are impacted.  This outage is limited to the US/Americas region only.  Machines with … Continue reading

Posted in MSP Remote Monitoring & Management service updates

MSP RMM:  Managed Antivirus (Bitdefender) update – Jan 25 8am EST

We have a new Bitdefender engine that we wish to roll out to the Managed Antivirus service.  This update will download automatically on current installs of Bitdefender MAV if not set otherwise in the policy.   We’re planning to push this … Continue reading

Posted in MSP Remote Monitoring & Management service updates

MSP RMM Release… Run Single Checks on Demand, Site Concentrator Update

In follow-up to yesterday’s post, we’re pleased to confirm that the next RMM Dashboard release is rolling out across the territories, so that all customers will have the update by tomorrow, Friday 20th. Here are the full release notes for … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes