Monthly Archives: February 2017

MSP Risk Intelligence Outage – RESOLVED

1:10AM Pacific / 9:10AM GMT – A large cloud storage service used by our system for the storage of scan data, is currently experiencing an outage which is causing errors in communication between our systems, and their network.  This may … Continue reading

Posted in MSP Remote Monitoring & Management service updates, Risk Intelligence

MSP Mail: Upstream outage impacting mail traffic

11:15AM Pacific / 7:15PM GMT – A large cloud storage service used by our system for the storage of some message data, is currently experiencing an outage which is causing errors in communication between our systems, and their network.  This … Continue reading

Posted in MSP Mail, MSP Mail service updates

MSP Mail: Resolution of Database Issues at California Datacenter

7:00pm Pacific / 3:00am GMT — We believe that the issue impacting some of the database systems at the California datacenter has been identified and remediated.  Message processing has been stable and operating at normal levels over the last few … Continue reading

Posted in MSP Mail, MSP Mail service updates

MSP Mail: Message delays impacting US infrastructure

11:45AM Pacific / 7:45PM GMT – Our monitoring recently detected an increase in database response times which is impacting our US filtering infrastructure.  This may delay some inbound and outbound message traffic for customers sending through our US datacenter.   Our … Continue reading

Posted in MSP Mail, MSP Mail service updates

MSP RMM Service Release, February 21st

Today’s Dashboard release contains a minor UI update along with a customer service improvement – see release notes below for details. The update is currently rolling out across the territories and will be available to all customers by Wednesday, February 22nd. Here’s … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP RMM Release: Risk Intelligence Custom Scans, SMS Text Alerts for Workstations

We’re pleased to confirm that in today’s RMM Dashboard release we’re adding the ability for you to add custom scans to Risk Intelligence policies, giving you greater control over what data and locations are included in your Risk Intelligence profile, and enhanced Analytics … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP Mail – 16:25 GMT / 08:25 PT – Outbound filtering delays in European mail traffic – RESOLVED

Further to the previous post, the outbound filtering in the European datacenters has returned to normal processing times, and all monitoring is reporting that the systems are functioning normally. Further root cause analysis is underway by our technology team on … Continue reading

Posted in MSP Mail, MSP Mail service updates

MSP RMM: Antivirus Tab for MAV (Bitdefender) having issues not loading in European region – RESOLVED

Further to the previous post, the issue affecting the loading of the Antivirus Tab for Managed Antivirus (Bitdefender) in the European region has been resolved. We apologise for any inconvenience this may have caused.

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MSP Mail – 13:47 GMT / 05:47 PT – Outbound filtering delays in European mail traffic

Our monitoring has alerted us to a degradation in performance for our European infrastructure for MSP Mail, which is affecting outbound filtering performance. Whilst we investigate the cause of this issue, outbound mail delivery will take slightly longer than usual. … Continue reading

Posted in MSP Mail, MSP Mail service updates

MSP RMM:  Antivirus Tab for MAV (Bitdefender) having issues not loading in European region

We are currently experiencing issues loading the Antivirus tab in the European regions for Managed Antivirus (Bitdefender).  We are looking into the issue now and will post a resolved message when this is fully corrected.  This should not impact the … Continue reading

Posted in MSP Remote Monitoring & Management service updates