Monthly Archives: March 2017

MSP RMM Service Release, March 31st – Completed

We’re pleased to confirm that Dashboard v6.39.2 is now available in the Americas region as well, completing the rollout of this week’s Dashboard release. Summary for Service Release – Customer service priorities – Dashboard v6.39.2 – No Agent update Dashboard 6.39.2 BUGFIX: … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP RMM:  Managed Antivirus (Bitdefender) database maintenance

We will be performing database maintenance with our hosting provider on our Managed Antivirus (MAV) Bitdefender service.  During this time, installs will show as pending, and the MAV North pane menus and South pane tab will not load.  The MAV … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

UPDATE – MSP Mail: ISP issue impacting mail traffic: UK

The British Telecom (BT) team informed us that these recent deferrals are occurring due to a high rate of mail sent through our service from customer domains lacking SPF records, and should only affect messages from sending domains without any … Continue reading

Posted in MSP Mail, MSP Mail service updates

MSP RMM Service Release, March 29th – Update

In follow-up to yesterday’s post regarding this week’s Dashboard release, we’re pleased to confirm that the latest Dashboard update is now live in the Asia Pacific region for all customers there. We’re due to update the Americas territory in the next few days and will … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP RMM: Scheduled Maintenance, Saturday 1st April

We’re planning to perform database maintenance to MSP Remote Monitoring & Management on Saturday, 1st April. The work will affect RMM Dashboard access and services in the German territory. Other regions are not affected. As is our normal practice, the work will be … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MSP RMM Service Release, March 28th

Over the coming days, we’ll be rolling out the next Dashboard service release. The update contains a set of customer service priorities and bug fixes – see release notes below for details. The update is currently going out to the European and … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP RMM Systems Update: Rolling Out New Load-Balancers – IMPORTANT

Further to our previous posts, this is an important reminder that we’re in the process of rolling out new load-balancers for the agent upload endpoints in the Remote Monitoring & Management product. In the German region, we are also moving the main Dashboard URL … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates