Monthly Archives: March 2017

MSP RMM Service Release, March 22nd – UPDATE

Posted on March 22, 2017 by brianmackie

In follow-up to yesterday’s post regarding this week’s Dashboard release, we’re pleased to confirm that the latest Dashboard and Agent versions are now live in the Asia Pacific region for all customers there. We’re due to update the Americas territory in the next few … Continue reading →

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MSP RMM Service Release, March 21st

Posted on March 21, 2017 by brianmackie

Over the coming days, we’ll be rolling out the next Dashboard service release. The update contains a set of customer service priorities and bug fixes, including a new RC Agent with enhancements to the Antivirus Update Check for Symantec Endpoint Security … Continue reading →

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MSP RMM: Web Protection Reporting Outage – Americas Only – RESOLVED

Posted on March 21, 2017 by Rob Douthitt

9:30 AM EST/ 13:30 GMT – We are currently experiencing an issue with our Web Protection reporting system. The South pane, Overview, and Report Builder functions are impacted during this outage. Endpoint Web Protection will operate normally. RESOLVED – Our … Continue reading →

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MSP RMM Systems Update: Rolling Out New Load-Balancers – REMINDER

Posted on March 20, 2017 by brianmackie

Further to our previous post, we wish to remind that we’re in the process of rolling out new load-balancers for the agent upload endpoints in the Remote Monitoring & Management product. In the German region, we are also moving the main Dashboard URL … Continue reading →

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MSP RMM: Patch Management – Unable to collect scan data errors: RESOLVED

Posted on March 18, 2017 by Gerry O'Donnell

Further to our earlier post, the issue impacting the Patch Management Vulnerability scans has now been resolved. Our Patch Management Service provider experienced an infrastructure issue causing Vulnerability scans to fail on some devices, with the error “Unable to collect … Continue reading →

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MSP RMM: Patch Management – Unable to collect scan data errors

Posted on March 18, 2017 by Gerry O'Donnell

We are seeing some vulnerability scans failing with the error “Unable to collect scan data. We are working with our Patch Management provider to resolve this issue and will provide an update as we have more.  Apologies for any inconvenience … Continue reading →

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MSP RMM Service Release, March 16th

Posted on March 16, 2017 by brianmackie

Today’s Dashboard release contains a set of customer service improvements and bug fixes – see release notes below for details. The update is now available in all territories. It includes a service update to the Patch Management engine. This is designed to help … Continue reading →

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MSP RMM: Web Protection Service Release, starting March 14

Posted on March 14, 2017 by Rob Douthitt

Starting today, a new Web Protection release focused on improving reporting performance will begin a staged roll-out across the territories. All territories are expected to be updated by 22-March-2017.

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Announcing Availability of MSP Backup & Recovery Version 17.3

Posted on March 13, 2017 by Eric Harless

We are pleased to announce the general availability of the latest version of SolarWinds MSP Backup & Recovery which is now available for download from within the Management Console. Version 17 is a major architectural release designed to improve performance, responsiveness … Continue reading →

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MSP RMM Service Release, March 10th

Posted on March 10, 2017 by brianmackie

Today’s Dashboard release consists of an update to the Windows RC Agent. This latest agent adds support for Acronis v12 to the Backup Check, and ensures the Microsoft Windows Backup check can run on Server 2016 devices, both much-requested feature updates. … Continue reading →

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