Monthly Archives: April 2017

MSP RMM Service Release, Agent 10.5.10 GA, April 11th – Completed

Posted on April 13, 2017 by brianmackie

We’re pleased to confirm Dashboard v6.39.3 has rolled out to the US/Americas region and is now available in all territories. The update contains a set of customer service priorities and bug fixes. In addition, we’re making a new Release Candidate … Continue reading →

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UPDATE: MSP Backup & Recovery: ISP issue impacting backup connectivity: US West Coast

Posted on April 13, 2017 by Eric Harless

UPDATE: I would like to report that the connectivity issues appear to be resolved for the majority of the impacted devices. This has been an Extremely High Priority issue for us and our technicians have been working around the clock with … Continue reading →

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MSP RMM Service Release, April 11th – Update

Posted on April 12, 2017 by brianmackie

We’re pleased to confirm Dashboard v6.39.3 is now available in the next set of territories: UK, Germany, France, Benelux and the Nordic countries. We’ll let you know once the release is available in the Americas region. The update contains a set of customer … Continue reading →

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MSP Backup & Recovery: ISP issue impacting backup connectivity: US West Coast

Posted on April 11, 2017 by Eric Harless

Our technicians are currently investigating reports of slow or limited network connectivity for some backup devices pointing to storage nodes in our Los Angeles, California data center.  We believe the issue to be isolated to specific ISP segments along the … Continue reading →

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MSP RMM Service Release, April 11th

Posted on April 11, 2017 by brianmackie

Over the coming days, we’ll be rolling out the next Dashboard service release. The update contains a set of customer service priorities and bug fixes – see release notes below for details. The update is currently rolling out to customers in … Continue reading →

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MSP Backup & Recovery: Scheduled Maintenance, 11th April

Posted on April 8, 2017 by Eric Harless

We will be performing a Cloud Service restart to update our Management Server infrastructure to version 17.4 on Tuesday, 11th April.  The work will affect the availability of the Web-based Backup & Disaster Recovery Console as well as the legacy Cloud … Continue reading →

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MSP RMM: Scheduled Maintenance for TeamViewer, Saturday 8th April – REMINDER

Posted on April 7, 2017 by brianmackie

To remind you in follow-up to our first post, we’ve been informed by TeamViewer that they’ll be performing maintenance work during the weekend of Saturday 8th April.  This will affect both the standalone TeamViewer integration and the TeamViewer version of … Continue reading →

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MSP RMM: Web Protection Reporting Outage – Americas Only – RESOLVED

Posted on April 6, 2017 by Rob Douthitt

3:40 PM – 4:25 PM EDT – We are currently experiencing an issue with our Web Protection reporting system. The South pane, Overview, and Report Builder functions are impacted during this outage. Endpoint Web Protection will operate normally. RESOLVED – … Continue reading →

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MSP RMM: Scheduled Maintenance for TeamViewer, Saturday 8th April

Posted on April 5, 2017 by brianmackie

We’ve been informed by TeamViewer that they’ll be performing maintenance work during the weekend of Saturday 8th April.  This will affect both the standalone TeamViewer integration and the TeamViewer version of Take Control. TeamViewer is moving their infrastructure to a … Continue reading →

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MSP RMM: Performance & Feature Enhancements for MSP Anywhere Take Control – Released

Posted on April 3, 2017 by Gerry O'Donnell

We are delighted to confirm that our latest installment of MSP Anywhere based control has now been rolled out across all territories. Any devices with MSP Anywhere based Take Control will receive these updates automatically. The Windows update to version … Continue reading →

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