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Monthly Archives: June 2017
MSP Service Desk: Performance Problems – US: RESOLVED
Further to our earlier post, we can now confirm that all the MSP Service Desk performance issues have been resolved in full. Thank you for your patience while we worked with our hosting partner to investigate and address the issue. Again, … Continue reading
Posted in MSP Service Desk, MSP Service Desk service updates
MSP RMM Release: New Feature Policy Report, New Invoice Design – Completed
In follow-up to our previous post, we’re pleased to confirm that RMM Dashboard v6.43.2 is now also available in the US and Americas region, completing this week’s Dashboard release. Here are the release notes for this week’s update… Summary for … Continue reading
MSP Service Desk: Performance Problems- US
We’ve been made aware of a performance issue impacting the Login Process on the MSP Service Desk in the US region. We’re investigating the issue as a matter of urgency with our hosting provider. We’ll let you know once we … Continue reading
MSP RMM Release: New Feature Policy Report, New Invoice Design – Update
Further to yesterday’s post, we’re pleased to confirm that Dashboard v6.43.2 is currently rolling out to the rest of Europe, and will be available to all customers there shortly. The release will go to the US and the Americas region … Continue reading
Petya Ransomware Attack: Patch Management
In response to the Ransomware attack being described in our blog post here, we’ve added a Link to our Support Knowledge base here which fully explains the steps require to ensure your machine machines remain protected and up to date. … Continue reading
Petya Ransomware Attack – Windows Patch
Windows devices need to be patched immediately if they are missing a critical Windows patch, to protect from the current ransomware attack. On June 27, 2017 the “Petya” ransomware strain began spreading widely impacting a large number of organizations, particularly in … Continue reading
MSP RMM Release: New Feature Policy Report, Invoice Design Update
We’re pleased to let you know that the next MSP Remote Monitoring & Management dashboard release is rolling out to the first set of territories. This week’s update contains a brand new “Feature Policy Report”, so you can see at … Continue reading
MSP Backup & Recovery: Scheduled Maintenance, Tuesday 27th June
We will be performing an upgrade to our Cloud Service and Management Server hardware on Tuesday, 27 June.
MSP Risk Intelligence Update
We’re pleased to let you know the next MSP Risk Intelligence release is now available. This update contains a set of customer service improvements and bug fixes. Summary for Service Release – Customer support priorities and bug fixes – RI Service … Continue reading
MSP RMM: ‘Network Devices’ Service Issue, Europe & UK Regions – Resolved
We’re pleased to confirm that the service issue affecting the ‘Network Devices’ tab in the RMM Dashboard for customers in the UK and European regions has been resolved. Thank you for your patience while we worked with our hosting partner to investigate … Continue reading
