Monthly Archives: June 2017

MSP Service Desk: Performance Problems – US: RESOLVED

Further to our earlier post, we can now confirm that all the MSP Service Desk performance issues have been resolved in full. Thank you for your patience while we worked with our hosting partner to investigate and address the issue. Again, … Continue reading

Posted in MSP Service Desk, MSP Service Desk service updates

MSP RMM Release: New Feature Policy Report, New Invoice Design – Completed

In follow-up to our previous post, we’re pleased to confirm that RMM Dashboard v6.43.2 is now also available in the US and Americas region, completing this week’s Dashboard release. Here are the release notes for this week’s update… Summary for … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP Service Desk: Performance Problems- US

We’ve been made aware of a performance issue impacting the Login Process on the MSP Service Desk in the US region. We’re investigating the issue as a matter of urgency with our hosting provider. We’ll let you know once we … Continue reading

Posted in MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk service updates

MSP RMM Release: New Feature Policy Report, New Invoice Design – Update

Further to yesterday’s post, we’re pleased to confirm that Dashboard v6.43.2 is currently rolling out to the rest of Europe, and will be available to all customers there shortly. The release will go to the US and the Americas region … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

Petya Ransomware Attack: Patch Management

In response to the Ransomware attack being described in our blog post here, we’ve added a Link to our Support Knowledge base here which fully explains the steps require to ensure your machine machines remain protected and up to date. … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates

Petya Ransomware Attack – Windows Patch

Windows devices need to be patched immediately if they are missing a critical Windows patch, to protect from the current ransomware attack.  On June 27, 2017 the “Petya” ransomware strain began spreading widely impacting a large number of organizations, particularly in … Continue reading

Posted in MSP Remote Monitoring & Management service updates

MSP RMM Release: New Feature Policy Report, Invoice Design Update

We’re pleased to let you know that the next MSP Remote Monitoring & Management dashboard release is rolling out to the first set of territories. This week’s update contains a brand new “Feature Policy Report”, so you can see at … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes