Monthly Archives: June 2017

MSP RMM: ‘Network Devices’ Service Issue, Europe & UK Regions

We’re experiencing a service issue with the ‘Network Devices’ section in the Remote Monitoring & Management Dashboard. The feature is currently not loading for customers in the UK, Ireland and most of mainland Europe, except for Germany where service is … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MSP RMM: Service Release, June 20th – Completed

In follow-up to our previous post, we’re pleased to confirm that Dashboard v6.43.1 is now available to all customers in all regions. Please see the release notes below for what’s included in this week’s MSP Remote Monitoring & Management update. … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP Service Desk – Performance issues – EMEA region: Resolved

Further to the post earlier today, we’re pleased to confirm that the performance issue affecting Service Desk in the EMEA region has been resolved. Thank you for your patience while we investigated and addressed the issue.

Posted in MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk service updates

MSP Service Desk – Performance issues – EMEA region

We’re aware of a performance issue affecting Service Desk in the EMEA region and are investigating the issue as a matter of urgency. We’ll let you know once we have more information on this matter. Please accept our apologies for … Continue reading

Posted in MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk service updates

MSP Service Desk – Performance issues – EMEA region: Resolved

Further to the post earlier today, we’re pleased to confirm that the performance issue affecting Service Desk in the EMEA region has been resolved. We’re working to understand the cause of the issue and will take remedial steps to avoid this … Continue reading

Posted in MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk service updates

MSP Service Desk – Performance issues – EMEA region

We’re aware of a performance issue affecting Service Desk in the EMEA region, resulting in performance problems. We’re investigating the issue as a matter of urgency and we’ll let you know once we have more information to share. Our apologies for … Continue reading

Posted in MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk service updates

Announcing Availability of MSP Backup & Recovery Version 17.5

We are pleased to announce the general availability of version 17.5 of SolarWinds MSP Backup & Recovery. This release is now available for download directly from within the Management Console or our download site. Version 17.5 is our June release and includes … Continue reading

Posted in Backup & Recovery, Backup & Recovery release notes

MSP RMM: Service Release, June 20th

We’re pleased to let you know the next MSP Remote Monitoring & Management dashboard release is rolling out to the first set of territories. This week’s update contains a set of customer service improvements and bug fixes. The release will … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP RMM: Next Set of MSP Anywhere Take Control Enhancements

We’re very pleased to line up a new set of MSP Anywhere Take Control improvements, addressing a number of suggestions and feature request by our users. The updates comprise both an Agent (Host side) and a Viewer, and we have … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP RMM: Web Protection Reporting System Outage – Americas Only – RESOLVED

5:20 PM ET yesterday, 15-June-2017 EDT – We are currently experiencing an issue with our Web Protection reporting system. The South pane, Overview, and Report Builder functions are impacted during this outage. Endpoint Web Protection will continue to operate normally. RESOLVED … Continue reading

Posted in MSP Remote Monitoring & Management service updates