Monthly Archives: July 2017

MSP RMM: Scheduled Maintenance, Saturday 29th July

We’re planning to perform database maintenance to MSP Remote Monitoring & Management in the Australian territory on Saturday 29th of July. The maintenance schedule is as follows: Saturday 29th, 10:00pm to 11:00pm AEST – up to 30 minutes downtime

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MSP RMM Release: Apple Mac Updates, New RC Agents for Mac and Windows – Completed

We’re pleased to confirm this week’s Dashboard and Agents release is now available to customers in all territories. You can read full details of this week’s set of enhancements in our previous post. Summary for Service Release – Dashboard release with … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP RMM:  New URL for MAV-BD updates

We will be adding a new URL to the update process for Managed Antivirus Bitdefender (MAV).  This will impact both product and definition updates.  If you have implemented network security or firewall rules in your environment for MAV Bitdefender, please … Continue reading

Posted in MSP Remote Monitoring & Management service updates

MSP RMM Release: Apple Mac Updates, New RC Agents for Mac and Windows – Update

Following yesterday’s post, we’re pleased to confirm the latest Dashboard release and the new Windows and Mac RC Agents are now live in the rest of Europe. We’ll let you know once the update becomes available in the Americas region. … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP RMM Release: Apple Mac Updates, New RC Agents for Mac and Windows

We’re pleased to let you know the latest Dashboard release is now rolling out to the first set of territories, with a set of improvements for Apple Mac, including a new Mac OS RC as well as a new Windows … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP RMM: New Email Domain for Dashboard Alerts – In Progress

Further to our previous posts, we’re pleased to confirm that we’ve started to roll out the update to the Remote Monitoring & Management system alert emails, as we switch to a new default email address, @remote.management, and retire the legacy … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

Announcing Availability of SolarWinds Backup Version 17.7

We are pleased to announce the general availability of version 17.7 of SolarWinds Backup. This release is now available for our standalone partners to download directly from within the Management Console or our download site. Version 17.7 is our July 2017 release … Continue reading

Posted in Backup & Recovery, Backup & Recovery (Standalone), Backup & Recovery release notes

MSP RMM: Web Protection Reporting System Outage – EU West Service Only -RESOLVED

14:15 BST  – We are currently experiencing an issue with our Web Protection reporting system. The South Pane, Overview, and Report Builder functions are impacted and will be unavailable during this outage. Endpoint Web Protection will continue to operate normally. 15:27 … Continue reading

Posted in MSP Remote Monitoring & Management service updates

MSP Risk Intelligence Update

We’re pleased to let you know the next MSP Risk Intelligence release is now available. This update contains a set of features, bug fixes, and two new rulesets. Summary for Service Release – Improvements, bug fixes and new rulesets – RI … Continue reading

Posted in MSP Remote Monitoring & Management service updates, Risk Intelligence release notes

MSP Mail: Intermittent delays – EU only – UPDATE

We have now identified the cause of the performance issue affecting the primary EMEA datacentre and have implemented a fix. We are continuing to monitor the performance. Please note that any future updates will be posted to: https://uptime.solarwindsmsp.com/  

Posted in MSP Mail, MSP Mail service updates, MSP Remote Monitoring & Management service updates