Monthly Archives: July 2017

Reminder – MSP RMM: New Email Domain for Dashboard Alerts

We want to remind you of an upcoming change to the Remote Monitoring & Management alert emails sent from the Dashboard. As highlighted on July 6th, we’re planning to make a change during the week of July 24th: we’re retiring … Continue reading

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MSP Mail: Intermittent delays – EU only

1500 UTC / 1000 Eastern – The MSP Mail engineering team is currently investigating intermittent delays affecting our primary European datacenter. This issue is manifesting as slow responses to some connections to our outbound filtering system, causing impacted sending servers … Continue reading

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ControlNow Maintenance, APAC, 16th July

One of our hosting suppliers will be performing a network maintenance in the Sydney datacentre on Sunday 16th July between 04:00 AEST and 05:00 AEST. During this time, clients may experience service interruption accessing our ControlNow product for the APAC … Continue reading

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MSP RMM: Dashboard Service Release, 11th July – Completed

We’re pleased to confirm that Dashboard v6.43.4 is now available in all territories, completing this week’s Remote Monitoring & Management release. For more information, including an announcement about an upcoming change to password management in the User Accounts dialog, click … Continue reading

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MSP RMM: Dashboard Service Release, 11th July – Update

In follow-up to our earlier post, this week’s MSP Remote Monitoring & Management release is now available in all of Europe, as well as Asia Pacific. We’ll confirm once the update is released in North and South America as well. Alongside … Continue reading

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MSP Mail: Maintenance

The MSP Mail engineering team will be performing maintenance on our Mail Archive system on Thursday, July 13th, starting at 2:00PM Eastern/6:00PM UTC for our European infrastructure, and 9:00PM Eastern/1:00AM UTC for our North American infrastructure. These maintenance windows are … Continue reading

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MSP Service Desk: Service Release including New Ticket Activity Report

We’re pleased to announce our next MSP Service Desk release: v2.8.3. In this service release we’re addressing a number of customer service bug fixes and we’re introducing a brand new report – the Ticket Activity Report.

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MSP RMM: Dashboard Service Release, 11th July

We’re pleased to confirm this week’s update to MSP Remote Monitoring & Management is now available in the first set of territories, containing a set of customer service improvements. The release is live in the Asia Pacific region and in … Continue reading

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MSP Mail – Performance Problems: RESOLVED

0945 UTC / 0545 Eastern – MSP Mail control panel performance has improved back to standard levels. The team are continuing to work on optimizing the systems. Root Case Analysis is underway to determine the source of the issues, and … Continue reading

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MSP Mail – Performance Problems

0830 BST / 0330 Eastern – The MSP Mail monitoring has detected an issue, which is presenting slowness and timeouts on logins and navigation in the control panel. The team are working on a resolution as quickly as possible, and … Continue reading

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