Monthly Archives: January 2018

Coming Soon to SolarWinds MSP: Updated Login System for RMM, MSP Manager, Risk Intelligence

We’re pleased to announce that we’re about to start a phased rollout of a new login system for some of the SolarWinds MSP products. The new login adds greater consistency and security to our services. It also lays the groundwork … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP Manager APAC & Europe

We have updated the infrastructure in the Western Europe instance in order to resolve the issue with some customers experiencing failed or slow login attempt. This incident is closed while we monitor. We have also resolved the inability to receive … Continue reading

Posted in MSP Manager

SolarWinds Mail Assure: Weekly Features and Updates Release

We’re pleased to let you know that this week’s features and updates release is now available.

Posted in Mail Assure

SolarWinds RMM: Dashboard Service Release with new Windows RC Agent, Jan 25th

We’re pleased to confirm the latest SolarWinds RMM release is now available to customers in all territories. This week’s update contains a set of customer service improvements, including a new Windows RC Agent, v10.7.4. Here are the release notes… Summary … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

Hot Off the Press – MSP Manager Mobile 3.5 (3.5.22.1)

Announcing the latest publish for MSP Manager Mobile app. Android version  3.5 (3.5.23.1) and iOS version 3.5 (3.5.22.1) now available on the Google Play and Apple Store. Today’s publish brings you: What’s New: Internal updates to support upcoming improvements in … Continue reading

Posted in MSP Manager

January 23rd: Support System Outage – RESOLVED

As you may know, Salesforce is experiencing a widespread outage. As a result, some customers are experiencing intermittent error messages when trying to reach/access support via all support channels.

Posted in Backup & Recovery, MSP Mail, MSP Manager, MSP Remote Monitoring & Management, MSP Service Desk, Risk Intelligence

MSP Manager 3.5.2 – Publish Underway

We will be publishing a change to the back end identify Micro-service in order to resolve an issue with internal user authentication Time: Immediately Duration: 30 minutes Expected Impact: None Downtime: No Risk: Low Publish Type: Backend or micro-service

Posted in MSP Manager

SolarWinds Mail Assure: Weekly Features and Updates Release

We’re pleased to let you know that this week’s features and updates release is now available. The main highlights are related to the Outgoing delivery IP reputation check, combining domain and email aliases and custom actions.

Posted in Mail Assure

SolarWinds RMM: Dashboard Service Release with new Windows GA Agent and macOS RC Agent – UPDATE

We’re pleased to confirm that this week’s RMM update is now available to customers in all the territories. The update includes a new GA Agent for Windows, v10.7.3, as well as several bug fixes and an improvement to the Backup … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

MSP Manager 3.5 Publish – Jan 18th 8:00 am GMT

Just an update that the start time for the 3.5 MSP Manager publish is 8:00 am GMT as opposed to the original 7:00 am GMT start time. MSP Manager 3.5 will be bringing you the following changes: Fixed Issues:

Posted in MSP Manager