SolarWinds RMM: Mac Agent 3.0 Release Candidate (RC) Now Available

We’re pleased to announce a brand new RMM Agent for Mac,  v3.0, as the new release candidate agent. With this update, we’re bringing the functionality of the standalone Mac-MSP interface into the RMM dashboard, as we continue to ensure we offer a true “single pane of glass” platform for MSPs who manage Apple workstations.

Tasks that used to be performed in the separate Mac-MSP dashboard can now be found right where you would expect them – the same Tasks tab you use for Windows devices.

In addition, Agent 3.0 includes Mac Notification Center support and an all new task status display for when tasks are running over the login window.

loginwindownotification-center

The new Mac Automated Tasks in RMM also include our Managed Patch solution. This lets you patch all Apple OS and security patches, as well as patches from over 200 third-party titles. All patches are tested and vetted by our Mac Agent before being approved for deployment. This saves the Windows-centric MSP from having to know whether a specific Mac patch should be approved or not, and helps avoid costly remediation in the event of a bad patch. The full list of patches and approval status is available in our online user manual.

We’re excited to bring you this integration update, delivering a much-enhanced tool set for monitoring and managing Apple computers in RMM.

 

++++++++++++++++++++++++++++++++++++

Managed Antivirus (Bitdefender) update: We will be adding a new URL to the update process for Managed Antivirus Bitdefender (MAV). This will impact both product and definition updates.  If you have implemented network security or firewall rules in your environment for MAV Bitdefender, please ensure that *.remote.management is added to your whitelist.

Here are the details for this week’s update:

Summary for Service Release
– Apple Mac monitoring enhancements
– Dashboard v6.52.4
– New Mac RC Agent v3.0

Dashboard v6.52.4 – These features require the new Mac RC Agent
FEATURE: Automated Task to repair file system permissions on installed packages
FEATURE: Automated Task to perform extended memory testing
FEATURE: Automated Task to run Managed Patch for Mac
FEATURE: Automated Task to repair volume structure of secondary disks
FEATURE: Automated Task to backup then purge cache files
FEATURE: Automated Task to purge font caches and restart font daemon
BUGFIX: Issue when scripts can’t use escaped command line arguments with spaces
BUGFIX: Resolve device agent installation issue related to a conflict with Risk Intelligence

Mac Agent v3.0 (Release Candidate)
FEATURE: Task Display showing task status over loginwindow with option to cancel running tasks
FEATURE: macOS Notification Center shows background activity when user is logged in
FEATURE: Automated Task to repair file system permissions on installed packages
FEATURE: Automated Task to perform extended memory testing
FEATURE: Automated Task to run Managed Patch for Mac
FEATURE: Automated Task to repair volume structure of secondary disks
FEATURE: Automated Task to backup then purge cache files
FEATURE: Automated Task to purge font caches and restart font daemon
UPDATE: Requires OS X 10.8 ‘Mountain Lion’ and above
UPDATE: Removes Mac-MSP agent
UPDATE: Logs moved to /Library/Logs and ~/Library/Logs
UPDATE: Added ‘loglevel’ key in agentconfig.xml and pak.xml to set the log level
UPDATE: Read permissions removed for non-root on some rmmagent directory contents

About Brian J Best

Founder/Chairman, BestMacs Apple Strategist, SolarWinds MSP
This entry was posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes. Bookmark the permalink.