Monthly Archives: August 2020

Advanced Notice: Update to RMM Managed Antivirus Bitdefender (MAV-BD)

Please be advised we will be publishing an update for Managed Antivirus MAV-BD available for all Modern Windows Operating Systems (Windows 7+ Windows Server 2008R2+) starting September 1st, available in all territories by the end of the week. This release … Continue reading

Posted in MSP Remote Monitoring & Management

SolarWinds RMM: Add Notes with Active Issues, New Windows and Linux RC Agents

We’re pleased to let you know that the new ‘Active Issues’ workflow for technicians has been enhanced with the ability to add technical and client-facing notes when clearing checks: To remind you, you can access Active Issues by clicking the … Continue reading

Posted in MSP Remote Monitoring & Management release notes

SolarWinds RMM: Scheduled Maintenance September 12 with IP Address Change – Americas Territory

Please note that on Saturday September 12 we’ll be undertaking technical migration work for the Americas territory. Note this only applies to customers who’s accounts are on the ‘remote.management’ URL (https://www.am.remote.management/dashboard). Customers on the ‘systemmonitor’ URL (https://dashboard.systemmonitor.us/dashboard) are not affected. … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

Web Protection: Scheduled Maintenance August 27th and September 1st

Please note that on Thursday August 27th and September 1st Web Protection will be undertaking technical migration work for all territories.

Posted in MSP Remote Monitoring & Management

SolarWinds RMM: Active Issues Workflow Improvement, Patch Management Engine Update

This week we’re pleased to let you know there’s a workflow improvement in the ‘Checks’ tab: Now when you select a failed check, you’ll see a link to the new ‘Active Issues’ screen – click this to see a pre-filtered … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

SolarWinds Passportal: NEW HTML Articles added into Document Importer and Weekly Service Update 2020.8.19

This week, we start with adding a new document available for import via our Document Importer – HTML Articles (PDF and WORD options coming shortly). Let’s walk through it. Articles.csv is now an available import template within our templates downloadable … Continue reading

Posted in Passportal | Tagged

SolarWinds Mail Assure: August 19 Features and Updates Release

Changelog: We’re pleased to announce the Microsoft 365 sync has been released out of beta. The Microsoft 365 sync functionality is designed to simplify onboarding of Microsoft 365 users. The feature is available in the Domain Overview section in the left-side navigation bar of the new beta interface.    

Posted in Mail Assure | Tagged , , ,

MSP Manager – Security First

As you know, many businesses have increasingly come under attack from cybercriminals. The  acceleration of work-from-home arrangements has accelerated this trend. Our goal is to work hard to help keep our partners safe.

Posted in MSP Manager

SolarWinds Passportal: Weekly Service Update 2020.8.13

Fixed: Issue around edited credentials not saving: Partner had issue saving credential after entering Edit mode via Actions -> Edit Fixed: “You cannot update a password with no changes” incorrect error: Issue reported around credentials when accessed via “global search … Continue reading

Posted in MSP Remote Monitoring & Management release notes, Passportal | Tagged

SolarWinds RMM: Service Release with Patch Management Updates, New Mac RC Agent, July Recap Video

First up, here’s a quick recap of all the feature updates that were released in July, in particular the enhanced ability to support end-client users in a co-managed IT environment with new feature policy permissions….   In this week’s RMM … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes