SolarWinds RMM: New Linux GA Agent, Monitoring Templates Update, Upcoming TeamViewer Take Control Upgrade

We have another release go out the door this week, but before we get started, here is a quick recap of all the new features we put out in the month of September!

And here are the highlights of the updates in this week’s release. These are currently rolling out to customers and expected to be available worldwide by end of the week.

New Linux Agent GA

We’ve just promoted the latest Linux Agent v2.0.3 to be our new GA version. This version includes a series of monitoring check related updates, please see the release notes below for details.

‘Asset Tracking Only’ Monitoring Template

We’ve made it a bit easier to select a so-called ‘Asset Tracking Only’ monitoring template, as one of the steps for moving a device into the ‘Asset Tracking Only’ state. When you use this option, it will automatically remove any existing monitoring checks and automated tasks, and set the 24×7 check frequency for servers and workstations to 60 minutes.

Note that in addition to this monitoring update, devices must also have Take Control, Remote Background Management and Patch Management all turned off in order to fully be in ‘Asset Tracking Only’ mode.

Coming Soon: TeamViewer Take Control Upgrade

We’ve been working on a significant update to the TeamViewer option for Take Control. We’re switching to a new TeamViewer service which brings the feature up to date with their latest version, v15.9.

It also means that it no longer needs the ‘TVC’ file to initiate the remote access session. Instead, it ‘just connects’ in a much more seamless way. As part of this update, we’ll be releasing an updated ‘Viewer’ for TeamViewer Take Control, which will be available to download from the ‘Remote Access’ menu in the RMM dashboard. Note that this viewer is backward compatible and will work with the previous TeamViewer Take Control version as well.

This update will be deployed using a new Windows RC Agent, v10.10.0, so you can test the new connections on your inhouse devices. We plan to release this update in a few days’ time.

In addition, please note that as part of this upgrade, it will no longer be possible to use the standalone TeamViewer integration option. Partners who use this option instead of Take Control are kindly advised to switch to Take Control instead, where you have the choice of using the newly upgraded TeamViewer solution, or our own SolarWinds engine, which includes many additional policy options. Devices that switch to the new v10.10.0 agent will no longer be able to connect using the standalone setup. This will extend to all devices once this Agent goes GA in a few weeks’ time.

Patch Management Engine Update

The latest PME (v1.2.10) upgrade is focused on performance improvements and hardening – more details in the release notes below…

Summary for Service Release
– Linux Agent GA, PME 1.2.10, Monitoring Templates update
– RMM Console v2020.08.10
– Linux Agent v2.0.3 GA

RMM Console v2020.08.10
UPDATE: New option to select an Asset Tracking Only monitoring template *
UPDATE: Endpoint Detection & Response deployment activities are recorded in the User Audit Report
BUGFIX: Resolved an ‘Unknown Server (200)’ issue when filtering based on Problem Device, 24×7 Problems or DSC Problems

Patch Management Engine v1.2.10
UPDATE: Change default behavior of how PME handles memory
UPDATE: New PatchDetectionAudit.log with more data around patches detected and by which provider (WUA, WMI, registry, etc)
UPDATE: Better error logging for partially failed scans
BUGFIX: Bug fix where Education version of Windows won’t successfully install Feature Upgrade
BUGFIX: 2 vulnerability fixes around privilege escalation in PME

Linux Agent v2.0.3 GA
Includes all the updates since the previous GA version (v2.0.1) (v2.0.2 was not released):

Linux Agent v2.0.3​
BUGFIX: Resolves an issue when Package Management Check may work incorrectly
BUGFIX: Resolves an issue when SNMP Check may work incorrectly​
BUGFIX: Resolves an issue when Performance Monitoring Memory Check fails when the amount of available memory is more than threshold​
BUGFIX: Resolves an issue when Performance Monitoring Network Usage Check shows 0.00% load when it’s actually higher​
BUGFIX: Resolves an issue when Ping Check may not work properly

* Known issue: the Asset Tracking Only template option is not yet enabled in the Hong Kong territory due to a bug. We expect to resolve this soon.

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