Monthly Archives: November 2020

MSP Manager – Planned Maintenance – APAC

We are growing!  To support this growth, we need to perform some maintenance. On Wednesday December 2nd, 2020 we will be performing scheduled maintenance on our APAC servers in order to increase our disk and database size.  The maintenance will … Continue reading

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Update for RMM Managed Antivirus Bitdefender (MAV-BD) 6.6.21.304 scheduled for week of December 2nd

Please be advised we will be pushing an update for Managed Antivirus MAV-BD v6.6.21.304 available for all Modern Windows Operating Systems (Windows 7+ Windows Server 2008 R2+) starting Wednesday December 2nd, available in all territories by the end of the … Continue reading

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MSP Manager Update – Send emails from your mailbox, Clear all unread responses

We are happy to release a great new capability today!  You can now use your very own monitored mailbox to send out notifications and replies!  It’s now easier to manage which mailbox is used to reply to customers as well, … Continue reading

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SolarWinds RMM: Scheduled Maintenance December 5 with IP Address Change – EU Territory

Please note that on Saturday December 5th we’ll be undertaking technical migration work for the EU territory. During the scheduled maintenance window, the RMM console and agent monitoring will be offline. All services will automatically resume once the maintenance is … Continue reading

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ADVANCE NOTICE: SolarWinds EDR: “Liberty SP5” and Agent Update Pre-Release Announcement

We are pleased to announce that on Wednesday, December 2, 2020, the SolarWinds Endpoint Detection and Response (EDR) product will be updated to the SentinelOne “Liberty SP5” release. This release delivers significant enhancements to the management console, as well as … Continue reading

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SolarWinds RMM: Scheduled Maintenance November 21 with IP Address Change – Multiple European Territories – REMINDER

Per the previous post, note that on Saturday November 21st we’ll be undertaking technical migration work for the EMEA region, which covers the following RMM territories: France, France1, Ireland, Poland. In addition, the UK, EU and Germany territories will be … Continue reading

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MSP Manager Update – Surprise! Unread Responses automatically clear when a response is added

Surprise, I say?  Yes, it happens… we’re not perfect, and while performing some maintenance we released some code targeted for next week!

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SolarWinds Backup Release 20.11

SolarWinds® Backup release 20.11 changes how to detect SharePoint® users for billing purposes, as well as various user interface (UI) and performance improvements. Microsoft 365 We have changed the way SolarWinds Backup detects (and bills for) users of Microsoft 365™ … Continue reading

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MSP Manager Update – Ticket URL, Knowledge Customer Filter, Mobile Updates

Happy end of the week!  Our latest MSP Manager update starts off with the ability to share Ticket URL’s with your peers, because we know that sometimes you just need a second pair of eyes on an issue. 

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SolarWinds RMM: Scheduled Maintenance November 21 with IP Address Change – Multiple European Territories

Please note that on Saturday November 21st we’ll be undertaking technical migration work for the EMEA region, which covers the following RMM territories: France, France1, Ireland, Poland. In addition, the UK, EU and Germany territories will be affected by the … Continue reading

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