Note that per this previous update, we’ll be undertaking technical migration work for the EU territory on Saturday December 5th. During the scheduled maintenance window, the RMM console and agent monitoring will be offline. All services will automatically resume once the maintenance is complete.
Note that during the maintenance work, customers in other EMEA territories may experience a temporary impact on agent monitoring.
The scheduled maintenance window is:
Dates and times: Saturday December 5 19:00 CEST until Sunday December 6 02:00 CEST
Territory: RMM EU territory. Other EMEA territories some impact.
Affected: RMM console access and Agent monitoring
If you have a restrictive firewall configuration, and need to explicitly authorize outbound traffic, please make sure the relevant IP addresses are added to your firewall approved list:
RMM Console and inbound Agent traffic will now be running on:
Callbacks to agents will come from:
Customers using Linux agent v1.0.4 are advised to upgrade to Agent v2.0.3 or you may need to restart the Linux agent after the maintenance period is complete.
URLs used to access the RMM console will not change:
Other Affected European Territories
Other territories in the EMEA region do not have any IP address changes but may experience delayed agent communications.
Note also that customers using Linux agent v1.0.4 are advised to upgrade to Agent v2.0.3 or you may need to restart the Linux agent after the maintenance period is complete.
* The URL of your RMM account will indicate which territory your account is in. You can also search the RMM helpfile for “Dashboard URL” for info. If you use a custom URL, go to Settings > General Settings > Custom Domains to see the original territory URL. Generally, the scheduled maintenance encompasses all customers in the Europe, Middle East and Africa region.