MSP Manager Update – N-central Take Control Integration

We are happy to release a great new capability today!  N-central integrated users may now Take Control of a device within MSP Manager, saving precious search time and clicks!

You can take control of a device from the Asset List, within a ticket and from Workspaces Assets/Tickets!

A session history widget was added to Workspaces, so you can easily review Take Control sessions. You can jump to the device or a linked ticket when applicable.

We’ve fixed some bugs as usual.  The following issues were solved in this release:

  • Workflow ticket not created when contact does not exist
  • Added additional error messages when billing invoice generation fails
  • When switching customers, Knowledge type section is returned to “All Knowledge”
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