Author Archives: Andreas Stieger

Patch Management error “The system cannot find the file specified”

Dear customers, we are aware of an issue with the Patch Management feature today and yesterday showing the error “The system cannot find the file specified” on Windows 8.1 and Windows Server 2012. This has been investigated by the LanGuard … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

UK secondary dashboard server background maintenance

Dear customers, we have been notified of a non-critical hardware problem on one of our secondary dashboard servers of the UK dashboard instance requiring scheduled hardware maintenance at the time indicated below. During this time traffic will be directed to … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MAV false positive (resolved, resolution action)

Dear customers, We are aware of recent definitions updates 34388 and 34390 giving some false positives under the threat caregory lookslike.win32.kuloz.a!ag for a few customers on specific applications. The definitions team has been notified and confirmed the issue. The fix … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MAX RM – Dashboard UI Performance Issues

Dear Customers, We are currently working on remediating performance issues affecting the Dashboard user interface. We will be deploying fixes over the coming hours while continuing to investigate the root causes, with further adjustments expected in the next few days. … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

US dashboard – delays in back-end e-mail delivery

Dear customers, we have resolved a system issue that delayed delivery of certain scheduled e-mail types including client reports and data overdue alerts. Queued e-mails are now being delivered to the receiving mail servers. We would like to apologize for … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

US instance false positive overdue device alerts

Dear customers, we have identified an issue which may have caused false positive overdue device alerts for some customers on the US dashboard. An immediate solution is in place for this not to re-occur, and we are correcting the underlying … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MAV definitions update URLs amended

Dear customers, customers using MAV and restricting outgoing agent HTTP communication through rules on their proxy server, transparent proxy, security filter or similar, are advised that the update location for MAV definition updates now includes the address below. If required, … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

intermittent login form timeouts

Hello, we are investigating occasional login timeouts when using the login form on gfimax.com. The message given is “Timeout while locating your dashboard…”. The login may succeed if the screen is kept open for longer, or the login is attempted … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement US instance network maintenance

Dear customers, Our hosting partner will be performing maintenance on the network interconnections between racks housing our infrastructure hosting the US instance of GFI MAX RemoteManagement to upgrade available internal bandwidth. This is in response to performance limitations seen in … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

SMS interruption EMEA dashboards

Dear customers, we are aware of an interruption in SMS delivery service affecting the EMEA dashboards (UK, Ireland, Germany, France, Europe, Eastern Europe). The service is in the process of being restored. SMS sending restored as of 2014-08-11 17:09 UTC … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates