Author Archives: brianmackie

SolarWinds RMM: Remote Background Manager for Mac, Take Control Session Auto-Record, Patch Management Updates

Remote Background Manager for Mac In this week’s release, we’re excited to add the ability for you to run Remote Background Manager sessions on Mac workstations. It works exactly the same as for Windows: You can enable RBM on an … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

SolarWinds RMM: Reminder – Scheduled Maintenance September 12 with IP Address Change – Americas Territory

Per the previous post, please be aware that on Saturday September 12 we’ll be undertaking technical migration work for the Americas territory. Note this only applies to customers who’s accounts are on the ‘remote.management’ URL (https://www.am.remote.management/dashboard). Customers on the ‘systemmonitor’ … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

SolarWinds RMM: Add Notes with Active Issues, New Windows and Linux RC Agents

We’re pleased to let you know that the new ‘Active Issues’ workflow for technicians has been enhanced with the ability to add technical and client-facing notes when clearing checks: To remind you, you can access Active Issues by clicking the … Continue reading

Posted in MSP Remote Monitoring & Management release notes

SolarWinds RMM: Scheduled Maintenance September 12 with IP Address Change – Americas Territory

Please note that on Saturday September 12 we’ll be undertaking technical migration work for the Americas territory. Note this only applies to customers who’s accounts are on the ‘remote.management’ URL (https://www.am.remote.management/dashboard). Customers on the ‘systemmonitor’ URL (https://dashboard.systemmonitor.us/dashboard) are not affected. … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

SolarWinds RMM: Active Issues Workflow Improvement, Patch Management Engine Update

This week we’re pleased to let you know there’s a workflow improvement in the ‘Checks’ tab: Now when you select a failed check, you’ll see a link to the new ‘Active Issues’ screen – click this to see a pre-filtered … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

SolarWinds RMM: Service Release with Patch Management Updates, New Mac RC Agent, July Recap Video

First up, here’s a quick recap of all the feature updates that were released in July, in particular the enhanced ability to support end-client users in a co-managed IT environment with new feature policy permissions….   In this week’s RMM … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

SolarWinds RMM: Reminder – Scheduled Maintenance August 15 with IP Address Change – Australia Territory

Per this previous post, please note that on Saturday August 15 we’ll be undertaking technical migration work for the Australia territory. During the scheduled maintenance window, the RMM console and agent monitoring will be offline. All services will automatically resume … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

SolarWinds RMM: Feature Policy Permissions for Take Control and Web Protection

Following the recent release of user permissions for Patch Management and Managed Antivirus policies, we’re pleased to let you know that the same option is now available for Take Control and Web Protection policies as well. Now you’re able to … Continue reading

Posted in MSP Remote Monitoring & Management release notes

SolarWinds RMM: Service Release with New Windows RC Agent

We’re pleased to let you know that we are releasing a new Windows RC Agent, v10.9.14, which is expected to be available in all territories by the end of the week. The latest agent includes an update to the default … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

SolarWinds RMM: Patch Management Policy Permissions for Co-Managed IT

We’re pleased to let you know that we have released the next update to help you share day to day administrative duties with in-house IT staff, for example in a co-managed IT setup with your customers. Following the recent update … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes