Author Archives: Eric S. Harless

About Eric S. Harless

Eric is a Senior Sales Enablement Manager / Senior Product Manager for the SolarWinds MSP | Backup & Recovery products and is focused on customer experience, product usability, reliability, and scale-ability.

Announcing Availability of MSP Backup & Recovery Version 17.4

We are pleased to announce the general availability of version 17.4 of SolarWinds MSP Backup & Recovery.  This release is now available for download directly from within the Management Console. Version 17.4 is our April update and includes the following updates:

Posted in MSP Backup & Recovery, MSP Backup & Recovery release notes

UPDATE: MSP Backup & Recovery: ISP issue impacting backup connectivity: US West Coast

UPDATE: I would like to report that the connectivity issues appear to be resolved for the majority of the impacted devices. This has been an Extremely High Priority issue for us and our technicians have been working around the clock with … Continue reading

Posted in MSP Backup & Recovery, MSP Backup & Recovery service updates

MSP Backup & Recovery: ISP issue impacting backup connectivity: US West Coast

Our technicians are currently investigating reports of slow or limited network connectivity for some backup devices pointing to storage nodes in our Los Angeles, California data center.  We believe the issue to be isolated to specific ISP segments along the … Continue reading

Posted in MSP Backup & Recovery, MSP Backup & Recovery service updates

MSP Backup & Recovery: Scheduled Maintenance, 11th April

We will be performing a Cloud Service restart to update our Management Server infrastructure to version 17.4 on Tuesday, 11th April.  The work will affect the availability of the Web-based Backup & Disaster Recovery Console as well as the legacy Cloud … Continue reading

Posted in MSP Backup & Recovery, MSP Backup & Recovery service updates, MSP Remote Monitoring & Management service updates

Announcing Availability of MSP Backup & Recovery Version 17.3

We are pleased to announce the general availability of the latest version of SolarWinds MSP Backup & Recovery which is now available for download from within the Management Console. Version 17 is a major architectural release designed to improve performance, responsiveness … Continue reading

Posted in MSP Backup & Recovery, MSP Backup & Recovery release notes

MSP Backup & Recovery 16.11 – November Maintenance Release Scheduled

A November 2016 maintenance release of SolarWinds MSP Backup & Recovery 16.11 is scheduled to be posted to the download site and pushed to the Auto Update Service on November 24th. Version 16.11 is a maintenance release and includes various fixes and performance … Continue reading

Posted in MSP Backup & Recovery, MSP Backup & Recovery release notes

MSP Backup & Recovery 16.10 – October Release Available for Download

The October 2016 release of SolarWinds MSP Backup & Recovery 16.10 was posted to the download site on October 11th and pushed to the Auto Update Service on October 25th. Partners using the Recovery Console and Bare Metal Recovery components are encouraged to … Continue reading

Posted in MSP Backup & Recovery, MSP Backup & Recovery release notes