Author Archives: Eric S. Harless

About Eric S. Harless

Eric is a Senior Sales Enablement Manager / Senior Product Manager for the SolarWinds MSP | Backup & Recovery products and is focused on customer experience, product usability, reliability, and scale-ability.

MSP Backup & Recovery: Scheduled Maintenance, Tuesday 27th June

We will be performing an upgrade to our Cloud Service and Management Server hardware on Tuesday, 27 June.

Posted in MSP Backup & Recovery, MSP Backup & Recovery (N-Central), MSP Backup & Recovery (Standalone), MSP Backup & Recovery service updates, MSP Remote Monitoring & Management service updates

Announcing Availability of MSP Backup & Recovery Version 17.5

We are pleased to announce thethe general availability of version 17.5 of SolarWinds MSP Backup & Recovery. This release is now available for download directly from within the Management Console or our download site. Version 17.5 is our June release and includes … Continue reading

Posted in MSP Backup & Recovery, MSP Backup & Recovery release notes

MSP Backup & Recovery: Scheduled Maintenance, Thursday 25th May

We will be performing a Cloud Service restart to update our Management Server infrastructure to version 17.5 SP1 on Thursday, 25th May.

Posted in MSP Backup & Recovery, MSP Backup & Recovery service updates, MSP Remote Monitoring & Management service updates

Announcing Availability of MSP Backup & Recovery Version 17.4

We are pleased to announce the general availability of version 17.4 of SolarWinds MSP Backup & Recovery for Standalone and N-central user.  This release is now available for download directly from within the Management Console and N-central consoles. The Version 17.4 update … Continue reading

Posted in MSP Backup & Recovery, MSP Backup & Recovery (N-Central), MSP Backup & Recovery (Standalone), MSP Backup & Recovery release notes

UPDATE: MSP Backup & Recovery: ISP issue impacting backup connectivity: US West Coast

UPDATE: I would like to report that the connectivity issues appear to be resolved for the majority of the impacted devices. This has been an Extremely High Priority issue for us and our technicians have been working around the clock with … Continue reading

Posted in MSP Backup & Recovery, MSP Backup & Recovery service updates

MSP Backup & Recovery: ISP issue impacting backup connectivity: US West Coast

Our technicians are currently investigating reports of slow or limited network connectivity for some backup devices pointing to storage nodes in our Los Angeles, California data center.  We believe the issue to be isolated to specific ISP segments along the … Continue reading

Posted in MSP Backup & Recovery, MSP Backup & Recovery service updates

MSP Backup & Recovery: Scheduled Maintenance, 11th April

We will be performing a Cloud Service restart to update our Management Server infrastructure to version 17.4 on Tuesday, 11th April.  The work will affect the availability of the Web-based Backup & Disaster Recovery Console as well as the legacy Cloud … Continue reading

Posted in MSP Backup & Recovery, MSP Backup & Recovery service updates, MSP Remote Monitoring & Management service updates