Author Archives: Eric S. Harless

About Eric S. Harless

Eric is a Senior Sales Enablement Manager / Senior Product Manager for the SolarWinds Backup product and is focused on customer experience, product usability, reliability, and scale-ability.

Monitoring and Alerting on LocalSpeedVault Health Status

The purpose of this post is to inform you of additional alerting, that is being enabled globally over the coming weeks, that will inform you in the event that a backup device you manage has a LocalSpeedVault (LSV) failure.  Depending … Continue reading

Posted in Backup & Recovery, Backup & Recovery (N-Central), Backup & Recovery (RMM), Backup & Recovery (Standalone), Backup & Recovery release notes, MSP Remote Monitoring & Management release notes

January 23rd: Support System Outage – RESOLVED

As you may know, Salesforce is experiencing a widespread outage. As a result, some customers are experiencing intermittent error messages when trying to reach/access support via all support channels.

Posted in Backup & Recovery, MSP Mail, MSP Manager, MSP Remote Monitoring & Management, MSP Service Desk, Risk Intelligence

Wi-Fi Security Compromise:

Researchers have detected a vulnerability through which Wi-Fi Protected Access II (WPA2) handshake traffic can be manipulated to induce nonce and session key re-use, resulting in key re-installation by a wireless access point (AP) or client.

Posted in Backup & Recovery, Backup & Recovery (N-Central), Backup & Recovery (RMM), Backup & Recovery (Standalone), Backup & Recovery release notes, Backup & Recovery service updates, MSP Mail, MSP Mail service updates, MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes, MSP Remote Monitoring & Management service updates, MSP Service Desk, MSP Service Desk release notes, MSP Service Desk service updates, Risk Intelligence, Risk Intelligence release notes, Risk Intelligence service updates, Security Notices

Phishing Campaigns Timely for Cybersecurity Awareness Month

We are aware of several phishing campaigns purporting to be SolarWinds with a malicious .doc attachment. The malicious document is being referenced in several phishing campaigns not related to SolarWinds. Our marketing infrastructure was not compromised; we only use PDF … Continue reading

Posted in Backup & Recovery, MSP Mail, MSP Remote Monitoring & Management, MSP Service Desk, Risk Intelligence | Tagged , ,

Announcing Availability of SolarWinds Backup Version 17.9

We are pleased to announce version 17.9 of SolarWinds Backup. This release is available for our standalone partners to download directly from within the Management Console or our download site. Version 17.9 is our September 2017 release and includes the following updates … Continue reading

Posted in Backup & Recovery, Backup & Recovery (Standalone), Backup & Recovery release notes

Solarwinds Backup: Scheduled Maintenance, Thursday 28th September

We will be performing a Cloud Service restart to update our Management Server infrastructure to version 17.9 on Thursday, 28th September.

Posted in Backup & Recovery, Backup & Recovery (N-Central), Backup & Recovery (Standalone), Backup & Recovery service updates, MSP Remote Monitoring & Management service updates

Usability Updates Now Available in Version 17.8 of the SolarWinds Backup Management Console

We are excited to announce the general availability of version 17.8 of the Backup Management Console.  This update includes several usability, reporting and educational enhancement to the Management Console available at https://backup.management.

Posted in Backup & Recovery, Backup & Recovery (Standalone), Backup & Recovery release notes