Author Archives: eschwabgfi

UPDATE – MSP Mail: ISP issue impacting mail traffic: UK

The British Telecom (BT) team informed us that these recent deferrals are occurring due to a high rate of mail sent through our service from customer domains lacking SPF records, and should only affect messages from sending domains without any … Continue reading

Posted in MSP Mail, MSP Mail service updates

RESOLVED – MSP Mail: Upstream outage impacting mail traffic

4:00PM Pacific / 12:00AM GMT – Our data storage vendor confirmed that they have resolved the outage in their service, and our engineering team verified that communication between our systems has returned to normal levels.  No further message delays are … Continue reading

Posted in MSP Mail, MSP Mail service updates

MSP Mail: Upstream outage impacting mail traffic

11:15AM Pacific / 7:15PM GMT – A large cloud storage service used by our system for the storage of some message data, is currently experiencing an outage which is causing errors in communication between our systems, and their network.  This … Continue reading

Posted in MSP Mail, MSP Mail service updates

MSP Mail: Resolution of Database Issues at California Datacenter

7:00pm Pacific / 3:00am GMT — We believe that the issue impacting some of the database systems at the California datacenter has been identified and remediated.  Message processing has been stable and operating at normal levels over the last few … Continue reading

Posted in MSP Mail, MSP Mail service updates

MSP Mail: Message delays impacting US infrastructure

11:45AM Pacific / 7:45PM GMT – Our monitoring recently detected an increase in database response times which is impacting our US filtering infrastructure.  This may delay some inbound and outbound message traffic for customers sending through our US datacenter.   Our … Continue reading

Posted in MSP Mail, MSP Mail service updates

MSP Mail – 16:25 GMT / 08:25 PT – Outbound filtering delays in European mail traffic – RESOLVED

Further to the previous post, the outbound filtering in the European datacenters has returned to normal processing times, and all monitoring is reporting that the systems are functioning normally. Further root cause analysis is underway by our technology team on … Continue reading

Posted in MSP Mail, MSP Mail service updates

MSP Mail – 13:47 GMT / 05:47 PT – Outbound filtering delays in European mail traffic

Our monitoring has alerted us to a degradation in performance for our European infrastructure for MSP Mail, which is affecting outbound filtering performance. Whilst we investigate the cause of this issue, outbound mail delivery will take slightly longer than usual. … Continue reading

Posted in MSP Mail, MSP Mail service updates

RESOLVED – MSP Mail: Connection problems to EU load balancer

11:00AM Pacific / 7:00 PM UTC – The Operations team has made some adjustment to load balancing in our EU infrastructure, and load on those systems has been stable for some time.  We are continuing to monitor, but the previously … Continue reading

Posted in MSP Remote Monitoring & Management service updates

MSP Mail: Connection problems to EU load balancer

7:15AM Pacific / 3:15PM UTC – Our monitoring has detected connectivity problems and packet loss impacting one of our datacenters.  This may delay some messages for our customers in the EMEA region.  Our Operations team is investigating and has already … Continue reading

Posted in MSP Mail, MSP Mail service updates

Technical Support – Telephone connectivity issues – RESOLVED

We have now received confirmation from our Telephony engineers that full phone service has been restored. Global MSP Technical Support is now able to receive telephone calls as usual. The issue was identified as a connectivity issue, where the connection … Continue reading

Posted in MSP Remote Monitoring & Management service updates | Tagged