Author Archives: eschwabgfi

RESOLVED – MSP Mail: Connection problems to EU load balancer

11:00AM Pacific / 7:00 PM UTC – The Operations team has made some adjustment to load balancing in our EU infrastructure, and load on those systems has been stable for some time.  We are continuing to monitor, but the previously … Continue reading

Posted in MSP Remote Monitoring & Management service updates

MSP Mail: Connection problems to EU load balancer

7:15AM Pacific / 3:15PM UTC – Our monitoring has detected connectivity problems and packet loss impacting one of our datacenters.  This may delay some messages for our customers in the EMEA region.  Our Operations team is investigating and has already … Continue reading

Posted in MSP Mail, MSP Mail service updates

Technical Support – Telephone connectivity issues – RESOLVED

We have now received confirmation from our Telephony engineers that full phone service has been restored. Global MSP Technical Support is now able to receive telephone calls as usual. The issue was identified as a connectivity issue, where the connection … Continue reading

Posted in MSP Remote Monitoring & Management service updates | Tagged

Technical Support – Telephone connectivity issues

We are currently experiencing a phone system outage that is impacting inbound calls to our Technical Support service.  At this time it is not possible to connect to Technical Support via the phone. We are working on this with the … Continue reading

Posted in MSP Remote Monitoring & Management service updates | Tagged

MSP Mail temporary connectivity issue – Resolved

1230 UTC / 0430 PT / 0730 ET  – Our technology team has identified a problem in the North American data center, causing connectivity issues to the control panel, and mail handlers located in this region. Other data centers’ mail … Continue reading

Posted in MSP Mail, MSP Mail service updates

MAX Mail: Control Panel accessibility issues (UPDATE)

1:41am Eastern / 6:41 AM UTC — Our engineers have completed maintenance to the Control Panel and should working normally.

Posted in MSP Remote Monitoring & Management service updates

MAX Mail: Control Panel accessibility issues

1:14am Eastern / 6:14 AM UTC — Our engineers are currently troubleshooting a back end issue with the control panel that may cause an outage for 5 – 10 minutes. We will post an update as soon as it has … Continue reading

Posted in MSP Mail, MSP Mail service updates