Author Archives: eschwabgfi

Resolution of MAX Mail Issues at California Datacenter

9:15AM Pacific / 5:15PM GMT — Inbound mail flow at the California datacenter is operating normally and has been stable since yesterday late morning local time.  We believe that the primary culprits for the issues seen earlier this week have … Continue reading

Posted in MSP Mail, MSP Mail service updates

Update on MAX MailArchive in EMEA

Our engineering team has restored the archive search functionality in the EU with one minor exception – customers may still have difficulty searching by message tag. We are in the process of updating the underlying infrastructure for the archive indexes, which … Continue reading

Posted in MSP Mail, MSP Mail service updates

Datacenter Migration for the MAX Mail Service

Please be advised that we will be migrating the inbound mail flow for the MAX MailProtection service from our existing datacenter in Amsterdam (Softlayer) to a new datacenter (Equinix), also in Amsterdam.  The purpose of the migration is to improve our … Continue reading

Posted in MSP Mail, MSP Mail service updates

MAX Mail: Control panel performance problems (UPDATE)

9:15AM PST /  4:15PM UTC — Our engineering team identified and addressed the issue impacting our control panel, and normal functionality has been restored. We apologize for any inconvenience this may have caused, and thank you for your patience as … Continue reading

Posted in MSP Mail, MSP Mail service updates

MAX Mail: Control panel performance problems

8:00AM PST /  3:00PM UTC: The MAX Mail control panel is currently experiencing performance issues which our team has traced to communication problems with one of our database servers.  The interface may be slow or unresponsive during this time.  We … Continue reading

Posted in MSP Mail, MSP Mail service updates

Office 365 (Exchange Online Protection) routing issues – Update

1930BST / 1330 Pacific – The issues being experienced by Microsoft customers, using the Exchange online protection service have improved, and connectivity to/from their service has drastically improved. The latest update from Microsoft states:   Current Status: We’ve completed the … Continue reading

Posted in MSP Mail

Office 365 (Exchange Online Protection) routing issues

1715 BST / 0915 PST We are aware of ongoing issues with the Microsoft office 365, exchange online component. All mail inbound to this service, from all destinations, is being refused by an issue with their infrastructure. This issue is … Continue reading

Posted in MSP Mail

I-3 hosted email – Resolved

1200 PDT / 2000 BST – Our engineers have confirmed that the unplanned maintenance on the mail.i-3.com mail service, due to a hardware failure, has been successful and all services have been restored. All queued messages are clearing or have cleared … Continue reading

Posted in MSP Mail, MSP Mail service updates

I-3 hosted email update

0810 PDT / 1610 BST – Our engineers have confirmed that the restoration of the disk subsystems will take longer than initially anticipated, to resynchronise all of the user data. The latest estimates for full restoration of services to I-3 … Continue reading

Posted in MSP Mail, MSP Mail service updates

I-3 server maintenance

0510 PDT / 1310 BST – Our engineers are currently troubleshooting a recurrence of the issue with the disk subsystem on the I-3 mail server, which is used for their email hosting by a small number of MAX Mail customers. … Continue reading

Posted in MSP Mail, MSP Mail service updates