Author Archives: F.Masquefa

MAXfocus DE: Migration of Agent uploads endpoints

We will migrate some of our Agent upload endpoints in our Germany territory to new systems on Thursday 12th March starting at 17:00 GMT Customers will not have to change anything in terms of Agent configuration. Customers with restrictive firewalls … Continue reading

Posted in MSP Remote Monitoring & Management service updates

Service Desk : Service Operation Notice

Dear customers, We have been notified by one of our technology service providers of a planned critical maintenance on their systems to address a recently identified security vulnerability. During these maintenance windows access to Service desk instance will be interrupted … Continue reading

Posted in MSP Service Desk, MSP Service Desk service updates

MAX RM – Service Operation Notice

We have been notified by one of our technology service providers of a planned critical maintenance on their systems to address a recently identified security vulnerability. During this maintenance some services will have brief disruption. Dashboard access and alert processing … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

MAX RM : UK : scheduled dashboard maintenance

Dear customers, We would like to announce a scheduled maintenance tonight at the time indicated below. Thursday,  30 October 2014, 22:00 – 23:00 UTC We will be performing a hardware maintenance on the primary dashboard.

Posted in MSP Remote Monitoring & Management service updates

MAX RM US : Slowness on the primary dashboard

Dear customers, We are aware of some slowness affecting the primary dashboard access today. We are actively working on mitigating the problem and we are keeping a close eye on the performance We apologize for the inconvenience caused UPDATE: The … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement HK instance network maintenance

Dear customers, Our hosting partner has informed us of a network maintenance that impact the infrastructure hosting the HK instance of GFI MAX RemoteManagement. During the maintenance window,  we are expecting short periods of unavailability of the dashboard and alerting … Continue reading

Posted in MSP Remote Monitoring & Management

GFI MAX RemoteManagement – Maintenance update

Dear customers Our maintenance activities are ongoing and we would like to share an update on them. HK : from 21:00 to 23:00 HKT Maintenance have been completed. DE : from 23:00 to 01:00 CEST Tonight (14/05) we will have … Continue reading

Posted in MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – Maintenance announcement

Dear customers We will have some maintenance activities scheduled for next week impacting most of our territories The maintenance windows will be as follow EU : from 19:00 to 21:00 CEST UK : from 20:00 to 22:00 BST US : … Continue reading

Posted in MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement : Heartbleed – OpenSSL vulnerability update

Dear customers We have been informed of the “Heartbleed” OpenSSL issue on Tuesday 08/04 morning and immediately reacted to it. We have conducted an extensive search for vulnerable OpenSSL in our infrastructure. GFI MAX RemoteManagement was not vulnerable, except for … Continue reading

Posted in MSP Remote Monitoring & Management

GFI MAX RemoteManagement : EU/FR/IE/PL instances : Secondary Dashboard migration

Hello We will migrate the EU/FR/IE/PL instances of the secondary dashboard to new systems on Wednesday 2nd April starting at 21:00 BST During this time, for a few periods of about 5 minutes each, the secondary dashboard may be operating … Continue reading

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