Author Archives: Gerald O'Donnell

MSP Mail: Intermittent delays – EU only – UPDATE

We have now identified the cause of the performance issue affecting the primary EMEA datacentre and have implemented a fix. We are continuing to monitor the performance. Please note that any future updates will be posted to: https://uptime.solarwindsmsp.com/  

Posted in MSP Mail, MSP Mail service updates, MSP Remote Monitoring & Management service updates

MSP Mail: Intermittent delays – EU only

1500 UTC / 1000 Eastern – The MSP Mail engineering team is currently investigating intermittent delays affecting our primary European datacenter. This issue is manifesting as slow responses to some connections to our outbound filtering system, causing impacted sending servers … Continue reading

Posted in MSP Mail, MSP Mail service updates

ControlNow Maintenance, APAC, 16th July

One of our hosting suppliers will be performing a network maintenance in the Sydney datacentre on Sunday 16th July between 04:00 AEST and 05:00 AEST. During this time, clients may experience service interruption accessing our ControlNow product for the APAC … Continue reading

Posted in MSP Remote Monitoring & Management service updates

MSP Mail: Maintenance

The MSP Mail engineering team will be performing maintenance on our Mail Archive system on Thursday, July 13th, starting at 2:00PM Eastern/6:00PM UTC for our European infrastructure, and 9:00PM Eastern/1:00AM UTC for our North American infrastructure. These maintenance windows are … Continue reading

Posted in MSP Mail, MSP Mail service updates

MSP Service Desk: Service Release including New Ticket Activity Report

We’re pleased to announce our next MSP Service Desk release: v2.8.3. In this service release we’re addressing a number of customer service bug fixes and we’re introducing a brand new report – the Ticket Activity Report.

Posted in MSP Service Desk, MSP Service Desk release notes

MSP Mail – Performance Problems: RESOLVED

0945 UTC / 0545 Eastern – MSP Mail control panel performance has improved back to standard levels. The team are continuing to work on optimizing the systems. Root Case Analysis is underway to determine the source of the issues, and … Continue reading

Posted in MSP Mail, MSP Mail service updates

MSP Mail – Performance Problems

0830 BST / 0330 Eastern – The MSP Mail monitoring has detected an issue, which is presenting slowness and timeouts on logins and navigation in the control panel. The team are working on a resolution as quickly as possible, and … Continue reading

Posted in MSP Mail, MSP Mail service updates