Author Archives: markpetrie

MAX RemoteManagement – Problems accessing Asset Tracking

Hi Everyone, We are aware of a problem accessing the Asset Tracking UI from the View Menu since last night’s update, depending on the URL you use to access your Dashboard. We are working on a fix for this right … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – US Instance – Maintenance Update

Hi Everyone, Just to let you know that this morning’s non-disruptive maintenance has been completed successfully within the scheduled window. The next (disruptive) maintenance window will start in approximately one hour. With kind regards, The GFI MAX Team.

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – US Instance – Disruptive Maintenance

Hi Everyone, In an effort to resolve the recent performance problems with the US instance, we advise customers of a disruptive maintenance window tomorrow, Sunday 15th June at the following times:

Posted in MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – US Instance – Maintenance Window

Hi Everyone, Regrettably, due to some pre-requisite tasks over-running, it was not possible to bring online the new, dedicated storage infrastructure for Managed Antivirus data during this morning’s maintenance window. We will therefore schedule a further maintenance window on our US instance … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – US Instance – Maintenance Window

Hi Everyone, I would like to announce details of a maintenance window on our US instance in the early hours of tomorrow morning, Friday 13th June, at the following times:

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – US Instance Performance – Update

Hi Everyone, First of all, I would like to apologize for the ongoing problems with the performance of our US instance and the responsiveness of our Dashboard in particular. I understand and appreciate how frustrating this must be for you and your team and assure … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

Web Protection Report – Resolved

Hi Everyone, The issues that some customers were previously having reliably generating Web Protection reports have now been resolved. This is what the Release Candidate phase is all about – helping detect and iron out any issues with real-world environments and … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates