Author Archives: markpetrie

GFI MAX RemoteManagement – US Instance Performance – Update

Hi Everyone, We are still investigating a problem that is impacting responsiveness of our US instance at certain times of the working day. We hope to be able to provide further information of problem and our plans to resolve tomorrow. … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – US Instance Performance – Problem

Hi Everyone, We are investigating a problem that is impacting responsiveness of our US instance. We will take remedial action as necessary and continue to monitor throughout. We apologize for any inconvenience this may be causing and appreciate your patience in … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – May Invoices in US and Ireland – Resolved

Hi Everyone, To confirm, all of our customers in North America and Ireland should now have received their invoice for May. Once again, I would like to apologize for any inconvenience this has caused and appreciate your patience during this delay. With … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – Dashboard Login for Australia, New Zealand and Asia – Resolved

Hi Everyone, Following the successful release of Dashboard v5.43, the Dashboard login page on www.gfimax.com will now function as normal for all customers, including those in Australia, New Zealand and Asia. With kind regards, The GFI MAX Team.

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – WebProtection and Two Factor Authentication

Hi Everyone, We’re very pleased to announce that we have a major feature release going out overnight, so that it will be available in advance of the working day tomorrow, Wednesday 4th June. With the update to Dashboard v5.43 and … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management release notes

GFI MAX RemoteManagement – Temporary Dashboard Login Instructions – Australia, New Zealand and Asia

Hi Everyone. Overnight we will be releasing Dashboard v5.43 which includes our new WebProtection feature and support for Two-Factor Authentication. While we are deploying this release, it will not be possible for customers in the Asia-Pacific region to use the Dashboard … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates

GFI MAX RemoteManagement – May Invoices in US and Ireland – Update

Hi Everyone, Once again I would like to apologize to our customers in North America and Ireland for the delay generating their May invoices. We now expect invoice generation to be completed overnight tomorrow, Tuesday 3rd June such that invoices will be available by … Continue reading

Posted in MSP Remote Monitoring & Management, MSP Remote Monitoring & Management service updates